Team Leader

WE ARE HIRING TEAM LEADER Position: Team Leader Inbound Customer Support Process: Inbound Voice Process Salary: 32,000 34,000 IN-HAND / MONTH Work Location: Vaishali, Ghaziabad Work Mode: Work From Office ELIGIBILITY Overall 3+ Years of Experience in BPO / Customer Support / Inbound Operations Minimum 1+ Year of Team Leader / Team Handling Experience Inbound Voice Process Experience Mandatory Bachelor's Degree Non-Technical Background Preferred Excellent Verbal & Written Communication Skills Strong knowledge of MS Excel & MIS Reporting Basic CRM / Ticketing Tool Handling Experience Proven experience in Team Handling & Performance Management Strong understanding of KPIs, SLA, Productivity & Quality Good Coordination & Stakeholder Management Skills Strong Problem-Solving & Escalation Handling Skills Immediate Joiners to 15 Days Notice Period Preferred JOB RESPONSIBILITIES Manage and supervise day-to-day activities of the inbound support team Monitor team performance, productivity, quality & service levels Handle customer escalations and ensure timely resolution Conduct team huddles, coaching and performance feedback sessions Prepare and maintain MIS reports using MS Excel Track KPIs, attendance, productivity, AHT, SLA & quality metrics Monitor inbound call handling and process adherence Support team members in resolving complex customer queries Coordinate with internal teams for smooth operations Ensure compliance with process guidelines and quality standards Maintain effective communication with stakeholders and management KEY REQUIREMENTS 3+ Years Overall BPO / Customer Support Experience 1+ Year Team Leader / Team Handling Experience Inbound Voice Process Experience Strong Communication & Team Management Skills Good Excel & MIS Knowledge Interested candidates can share their updated resume or contact us for more details. .