Team Leader, Intake

Opportunity Overview We are seeking a Team leader, Intake to join our Intake Operations. In this role, as Team leader of Intake, you will work closely with the leadership team at Cohere and report to the Sr Director of India Operations. You will be responsible for providing supervision for the lead intake specialist and intake specialist team to meet or exceed operational objectives and metrics. You will leverage both your creative skills and communication skills to promote a high performing intake team. The Team leader of Intake will be highly organized in order to plan daily operational activities and provide oversight of the intake team. You will use your professionalism, personality, and communication skills to inspire the team to meet or exceed all performance standards. At a growing organization, this is a position that offers the ability to make a substantive mark on the company and its partners with exponential growth opportunities. What You'll Do Gain a deep understanding of Cohere's product and our health plan partnersProvide daily operational direction to the intake staff. This includes interviewing new hires, training, coaching, mentoring, quality auditing, implementation and oversight of quality improvement plans identified based on trends and other process improvements Coordinates and provides day-to-day oversight of the intake staffManage workload balancing needs of the intake teamAssist in addressing case escalations and provider issuesHR management to include performance evaluations, 1:1's with the lead intake specialist and intake staff, payrollOther duties as assigned ISMS Roles And Responsibilities Good knowledge of Information practices.Assist the manager in all the information security activities implementation and maintenance process.Ensuring the team and imparted with Competence related to Information securityResponsible for implementation of security policies and procedures and report any issues to the Information Security Manager. What You'll Need Must-haves 5 to 7 years of experience in US Healthcare Payer ProcessesExperience in US healthcare operations, medical billing, claims, or prior authorization.Experience in healthcare BPO/KPO, payer/provider operations, or contact center environments.Knowledge of HIPAA regulations and patient privacy practices.Bachelor's degree or equivalent experience preferred.Strong attention to detail and ability to process healthcare information accurately.Ability to analyze information and identify missing or incorrect data.Comfortable working with multiple applications and healthcare systems.Strong computer skills including Microsoft Office and Google Workspace.Ability to work in a fast-paced, target-driven environment.Strong problem-solving and decision-making skills.Ability to work independently and collaborate with remote teams.Willingness to learn US healthcare processes and terminology.Experience handling provider/customer calls.Experience with healthcare documentation review.Able to develop and train large groups and/or one on oneSkilled in understanding others perspectives and challengesAble drive process improvement initiativesBe kind and patient while demonstrating subject matter expertiseExcellent interpersonal skills, oral and written communication skillsAble to break down big challenges into organized plans Intellectually curious with a strong desire to understand and constantly improve your work and business processesAble to work cross functionally across remote teamsFlexible and agile in ambiguous situations; open to changes in role and scope as the business growsPrevious Team leader/management experience in a contact center environment leading inbound/outbound contact center staff Nice To Have - Soft Skills Required Customer service orientation.Good analytical and documentation skills.Ability to manage multiple tasks with accuracy.Ability to handle sensitive healthcare information professionally.Adaptability and willingness to learn new processes. Ability To Commute/relocate Hyderabad(Nacharam), Telangana: Reliably commute or planning to relocate before starting work (Preferred) Interview Process*: Connect with Talent Acquisition Meet with the Hiring ManagerBehavioral Interview(s)Case StudyInterview with Senior LeadershipSubject to change About Cohere Health Cohere Health's clinical intelligence platform and agentic AI-powered solutions connect health plans strategic goals and providers needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuumincluding policy, prior authorization, payment accuracy, and morethe company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction. With the acquisition of ZignaAI, we expanded our AI-native platform with a comprehensive Payment Integrity Suite that spans data mining, clinical and coding validation, authorization and claims .