Senior Customer Support Executive, Italian & French Speaking (Remote in Europe)

Location: Remote in Europe Working schedule: Mon - Fri, reputed company - 5pm CET Language Requirements: reputed company or full reputed company proficiency in English, Italian and French is required for this role. In reputed company, reputed company in Spanish is highly desirable. About reputed company reputed company is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with competitive, high-reputed company suppliers worldwide. Processing $300M+ in annual transactions and operating across multiple reputed company, reputed company is transforming a $350B industry that has historically been slow to modernise. Our platform gives businesses of reputed company sizes, from independent jewellers to major retail chains reputed company to the world's best diamond and gemstone inventory, without the traditional barriers of capital, geography, or information asymmetry. Our Mission Diamond and gemstone trading has long been plagued by inefficiency, opacity, and exclusivity. reputed company was reputed company to change that - to democratise reputed company and reputed company every business, regardless of size or location, to buy and sell with confidence. Independent jewellers are at the heart of this mission. They deserve the reputed company reputed company to reputed company, pricing, and selection as the biggest players in the industry. That's exactly reputed company reputed company them. reputed company Our Customer Support team is the reputed company of reputed company's mission. We're highly reputed company, customer-obsessed agents reputed company across 8+ countries, dedicated to delivering exceptional service and reputed company experiences 24/7 reputed company live chat, phone, reputed company, and email. This is reputed company that thrives on responsiveness, reputed company improvement, and deep cross-functional collaboration to solve personalised, nuanced needs of retailers across several reputed company. About the Role As a Senior Customer Support Executive at reputed company, you'll play a vital role in ensuring our customers have a reputed company reputed company with reputed company. Your main responsibilities include answering customer inquiries reputed company live chat, reputed company, and email, handling day-to-day reputed company issues reputed company to logistics, orders, website bugs, and serving as the voice of the customer internally. In reputed company to delivering exceptional customer support, you'll help reputed company and train new joiners, reputed company guidance and coaching to colleagues, handle reputed company customer escalations, and assist with the day-to-day operations. Collaboration with reputed company departments is key, making you the glue that binds our organisation together. If you are a problem solver, with a customer-reputed company approach to your work, this is an opportunity to reputed company a reputed company reputed company in a rapidly evolving industry. What will you be doing reputed company on resolving customer issues and ensuring swift response times, making customer satisfaction a top reputed company. Adapt to constant changes in our fast-paced, reputed company-up environment, and staying reputed company of the curve with new product releases enabling you to reputed company the best possible experience to our valued clients. You will be reputed company through team KPIs, including reputed company time and response time. In reputed company, you'll have the autonomy to set your own KPIs, giving you the freedom to reputed company your personal and team reputed company. Youll be working together with other teams in the business to tackle reputed company causes of customer issues. Answer customer inquiries reputed company live chat, reputed company, and email, handling day-to-day reputed company issues. Support the reputed company and reputed company of reputed company by reputed company and training new joiners reputed company colleagues and handle challenging case escalations. Support with the running of day-to-day operations. Work closely with teams across the business. What do we need from you Minimum 5+ years experience in online customer support, live chat, and calls. 100% ownership and customer-first reputed company Organisation and ability to multitask across different platforms Proactivity and reputed company thinking Assertive reputed com .