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About the job Qualification: MBA or a PG Diploma in Management or related field Responsibilities: Support the implementation of grievance redressal processes and maintain accurate records of customer feedback and complaints. Monitor and track complaint resolution timelines to ensure compliance with organizational and regulatory requirements. Prepare reports, MIS, and presentations related to complaint management. Assist in ensuring adherence to relevant regulatory guidelines and company policies related to customer service. Engage with industry stakeholders, delegates, and members for participation in events, programs, and initiatives. Assist in sponsorship outreach, delegate acquisition, membership drives, and tele-calling activities to support organizational objectives. Coordinate event logistics, stakeholder communication, documentation, and other administrative activities for smooth project execution. Maintain strong relationships with internal and external stakeholders through regular communication and follow-ups. Desired Candidate Profile0-2 years of experience in Customer Service, Operations, Client Relations, Business Development, or Event Coordination. Strong communication and interpersonal skills. Good knowledge of MS Office (Excel, Word, Power Point). Ability to multitask and coordinate with multiple stakeholders. Strong organizational and problem-solving skills. Willingness to learn and work in a agile environment. .