Chargeback/dispute Sme/spe Pune (India)

Job Description Designation: NPC Senior Process Executive(SPE) / Process Specialist(SME) Effective Job Requisitions- Dispute Operations / Fraud & Claims-Reg-E (No Provisional Credit) Essential Qualifications: Graduate / Postgraduate Location: Pune | 5 Days | WFO | US Shift | 2 Way Cab Provided Interview Mode: Online Department: Operations Banking & Financial Services Reports To: Process Lead / Team Manager Relevant Experience (In Years): Graduate / Postgraduate with a minimum of 1.5+ years of experience(SPE) & with a minimum of 3+ years of experience in US Banking Industry and valuable academic profile in Fraud and disputes claims Job Summary: We are looking for a detail-oriented and analytical Dispute Analyst to handle debit card disputes under Regulation E, where no provisional credit is issued during the investigation period. The ideal candidate should have a solid understanding of Reg-E compliance, excellent case investigation skills, and the ability to make accurate decisions based on supporting documentation and transaction history. Key Responsibilities: Investigate Reg-E related consumer disputes with multiple transactions primarily debit card transactions. Handle end-to-end case management, including intake, research, and resolution of Reg-E claims within regulatory timeframes. Review transaction history, merchant data, and any supporting documentation to determine liability. Ensure compliance with Reg-E guidelines while managing cases where provisional credit is not provided. Document findings clearly and accurately in the case management system. Communicate with internal departments and external parties (e.g., merchants, processors) for further investigation when required. Identify patterns of fraudulent activity and escalate suspicious cases for further review. Maintain high standards for accuracy, compliance, and productivity. Key Skills & Competencies: Positive understanding of US banking processes, espe .