AVP Product Owner - Engagement, Commercial & Customer Interactions

Date live: 08/14/2026 Business Area: In Business BSS Area of Expertise: Product Development & Management Contract: Permanent Reference Code: JR-0000125928 Join us as an AVP Product Owner - Engagement, Commercial & Customer Interactions where you can help shape the future of customer communications at Barclays. We are looking for a delivery-focused and collaborative individual to support the enhancement and transformation of our Statements & Documents capabilities, helping ensure customers receive clear, compliant and effective communications across digital and traditional channels. This role plays an important part in delivering improvements to customer-facing document journeys, supporting platform modernisation initiatives and driving change across our Statements & Documents estate. You will work closely with Technology, Operations, Risk, Compliance and Product teams to translate business requirements into deliverable solutions, ensuring initiatives are implemented successfully and deliver positive customer and business outcomes. As an AVP Product Owner - Engagement, Commercial & Customer Interactions, you will be responsible for managing initiatives from concept through to implementation, coordinating stakeholders, tracking delivery outcomes and supporting the ongoing evolution of our document generation, storage and retrieval capabilities. To be successful as an AVP Product Owner - Engagement, Commercial & Customer Interactions you should have: Experience delivering business, digital or technology change initiatives. Strong project and delivery management skills, with the ability to manage multiple priorities simultaneously. Experience working with Technology teams to define requirements and deliver customer or operational improvements. Ability to analyse data and customer insights to identify opportunities and inform decision-making. Strong stakeholder management and communication skills. Experience supporting the delivery of customer-facing digital journeys or service enhancements. Understanding of risk, controls and governance within a regulated environment. Strong organisational skills with the ability to manage delivery plans and dependencies. Solid working knowledge of Excel and PowerPoint. Some other highly valued skills may include: Experience working within customer communications, statements, documents or content management platforms. Knowledge of document generation, digital document delivery or customer correspondence processes. Experience supporting technology modernisation or digital transformation programmes. Background in banking, financial services or another regulated industry. Experience working within Agile or product-led delivery environments. Familiarity with operational resilience, controls and incident management processes. You may be assessed on the key critical skills relevant for success in role, such as change delivery, stakeholder management, risk and controls, business analysis, problem solving and digital and technology, as well as job-specific technical skills. This role will be based out of Pune. Purpose of the role The purpose of a Product Owner is to maximize the value of the product by defining a clear product vision (are they setting the vision or would this align to ), managing authoring, refining and prioritizing the Product Backlog balancing trade-offs across desirability, viability and feasibility making sure the right thing is being built, and prioritising work based on business goals. They act as the primary liaison between stakeholders and delivery teams, ensuring the product meets user/customer needs and delivers optimal value. Product Owners are responsible for developing a roadmap and driving execution of their product area/sub-journey, applying continuous improvement principles and techniques. Accountabilities Ensure Product Alignment with Business Goals: Ensure that the product & its features are aligned with broader objectives, driving value and contributing to the organizations overall strategy. Utilisation of market research, analysis of customer feedback and monitoring of industry trends to identify new products, features or enhancements. Communicate Product Vision to Delivery Teams: Clearly articulate the product vision and goals to the delivery teams, ensuring they understand, align and are inspired to deliver the business value and purpose of each feature or user story. Create and Refine User Stories: Write clear, concise user stories with detailed acceptance criteria, refining them as needed to ensure the development team has all the necessary information to implement features successfully. Agile Events: Participate in key Agile events such as sprint planning, daily stand-ups, sprint reviews, and retrospectives to keep the team aligned and focused on delivering the product backlog. Managing .