Senior ServiceNow Administrator (Hyderabad)

Company Name:WillwareTechnologies Role:Senior ServiceNow Administrator Experience:6Years Location:Hyderabad WorkMode:Hybrid Job Description : We are looking for a skilled Senior ServiceNow Administrator / Developer with strong experience in ITSM IT Asset Management (HAM/SAM) CMDB Discovery Service Mapping scripting and integrations . The candidate will be responsible for administering enhancing troubleshooting and supporting the ServiceNow platform while ensuring stability security and continuous improvement. Key Responsibilities - Administer and support ServiceNow ITSM modules including Incident Problem Change Service Catalog and Knowledge Management . - Implement and maintain Hardware Asset Management (HAM) and Software Asset Management (SAM) processes. - Manage and maintain the CMDB ensuring accurate CI data relationships and data integrity. - Configure and troubleshoot ServiceNow Discovery and Service Mapping . - Develop and manage integrations with Active Directory Microsoft 365 SCCM Intune and other enterprise systems. - Configure Business Rules UI Policies Client Scripts Flow Designer workflows and automation . - Manage ServiceNow users roles permissions and ACLs . - Troubleshoot and resolve complex ServiceNow platform and configuration issues. - Support software license compliance contract management and IT asset lifecycle processes. - Collaborate with infrastructure security application and other IT teams to resolve technical issues. - Plan and manage ServiceNow platform upgrades including feature assessment testing stakeholder coordination and deployment. - Identify new ServiceNow capabilities and recommend improvements to business processes. - Ensure user issues are resolved within agreed SLA/performance metrics . - Follow ServiceNow and ITIL best practices and maintain platform security and stability. Required Skills & Qualifications - Bachelors degree in Information Technology Computer Science or a related field . - 6 years of hands-on experience in ServiceNow administration and support. - Strong experience with ServiceNow ITSM modules . - Hands-on experience with HAM and SAM . - Strong knowledge of CMDB Discovery and Service Mapping . - Minimum 4 years of ServiceNow scripting/development experience . - Strong knowledge of JavaScript Glide API Business Rules UI Policies and Flow Designer . - Experience developing and troubleshooting REST/SOAP API integrations . - Knowledge of Active Directory Microsoft 365 SCCM and Microsoft Intune integrations. - Robust understanding of ACLs roles permissions and ServiceNow security . - Knowledge of ITIL and IT Service Management principles . - Experience handling critical incidents and complex technical issues. - Strong analytical troubleshooting communication and problem-solving skills. - Ability to work under pressure and prioritize multiple business requirements. Required Skills: ServiceNow ITSM AdminCMDBService MappingHamSam .