ServiceNow CMDB (Greater Noida)

Role & responsibilities - Configure and administer ServiceNow CMDB aligned to CSDM - Design and maintain CI class models, relationships, lifecycle states, and reconciliation rules - Implement and operate ServiceNow Discovery and Service Mapping for Tier-1 / critical services - Configure MID Servers, data sources, and automated CI ingestion - Build and support integrations using IntegrationHub, APIs, and transform maps - Implement de-duplication, source-of-truth, and certification controls - Configure and monitor CMDB Health dashboards (completeness, correctness, compliance) - Support CMDB use cases for Incident, Change, Problem, ITOM, and AIOps - Produce technical documentation and support operational handover 2. Required Skills & Experience - 46+ years of hands-on ServiceNow platform experience - Solid expertise in: - CMDB - Discovery - Service Mapping - Integration Hub / APIs - Proven experience implementing CSDM - Experience in banking or regulated environments preferred - Strong understanding of CI lifecycle, service modelling, and dependency mapping - ServiceNow certifications (CSA, CIS, CSDM) desirable 3. Deliverables & Success Measures - CSDM-aligned CMDB implemented and operational - 95% CMDB data quality (completeness and accuracy) - Tier-1 services fully mapped with validated dependencies - Reduction in manual CMDB updates and incident impact assessment time - Audit-ready CMDB with defined ownership and certification 4. Business Outcome will establish a trusted, automated CMDB foundation enabling: - Faster and more accurate incident impact analysis - Improved change risk assessment - Operational resilience for critical services - AI-ready service management and AIOps capabilities .