Technical Service Desk

Job Description We are seeking a skilled Technical Service Desk professional with a minimum of 2 years of experience to join our team immediately. The ideal candidate should possess a strong troubleshooting approach, root cause analysis skills, incident lifecycle knowledge, and be familiar with ticketing tools. Roles And Responsibilities Providing on-call, Chat, and email support for employees contacting from multiple locations across the globe Incident logging, categorization, prioritization, assignment, coordination communication Troubleshooting technically complex issues related to Microsoft Outlook, Applications, and other endpoint tools Acting as the prime point of contact in helping with Active Directory, MS Outlook, VPN, Network, and other technical support Maintaining customer support documentation and filing on a regular basis Incident communication and notification for high priority incidents Coordination with application and infrastructure support teams Providing accurate Incident resolution and Service Request management within established Service Level Agreements Requirements Strong communication skills User handling skills Data handling skills (Excel) Basic Knowledge in Trouble shooting, Internet skills & MS Office Inbound calling process experience Multitasking abilities Experience with troubleshooting networks and endpoint tools Root cause analysis skills Incident lifecycle knowledge SLA awareness Escalation handling experience Ticketing tools knowledge Documentation skills Experience with tools like Manage Engine Service Desk Plus tool Knowledge in Creation/Access Management of Network Drives and Shared Folders Active directory management and access controls experience Browser, Wireless, and Operating System Troubleshooting capabilities .