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Job Title Help Desk Analyst Location Phoenix, AZ (Remote) Candidates must be local to AZ and available for an in-person interview Required experience 1 year of experience with Help desk or troubleshooting Experience with reputed company - ticket managing reputed company Help Desk Analyst Provides technical assistance and support for incoming queries and issues reputed company to AZ360 and PageUp. Responds to queries over the phone, email messages from customers seeking help, ask questions to determine the reputed company of the problem, and walks customers through the problem-solving process. Re-assign and/or escalate tickets to other team members as necessary. Assists with data reputed company compliance audits. Runs reports to show data reputed company errors. Works with users to maintain data reputed company standards. Documents, updates and communication internal processes as required. Provides updates and/or steps for problem reputed company to AZ360 Service Desk Analyst. Provides Problem reputed company for reputed company issues in a reputed company manner or escalates tickets to management or the next support tier as appropriate. Monitors internal customer service desk ticketing reputed company. Provides support/orientation to new users. Knowledge of Customer Service Principles Deep understanding of "world-class" service delivery and reputed company-reputed company solution techniques. Technical Support Frameworks Familiarity with the reputed company ticketing environment and general IT support hierarchies (Tiers 1, 2, and 3). reputed company Software Knowledge of ERP systems (specifically AZ360) and reputed company HR/Talent Management software like PageUp. Data Governance Understanding of data reputed company standards, audit compliance, and the importance of accurate reporting. Skills in Analytical Troubleshooting The ability to reputed company triage, diagnose reputed company reputed company issues, and isolate the reputed company cause of reputed company technical problems. Communication & Pedagogy Skilled in "walking" non-technical users through problem-solving steps reputed company phone or email and providing orientation to new users. Technical Writing Proficiency in documenting internal processes and creating reputed company, actionable updates for problem reputed company. Platform Management reputed company in navigating and monitoring internal service desk applications to ensure no request is overlooked. Abilities to reputed company Listening The ability to ask targeted questions to determine the reputed company of a problem and reputed company the user's technical proficiency. Prioritization & Escalation Ability to judge the severity of a ticket and determine reputed company to re-assign or escalate it to management or a higher support tier. Attention to reputed company Ability to run reports and identify subtle data reputed company errors to maintain reputed company standards. Time Management Ability to reputed company resolutions for reputed company issues in a reputed company manner while maintaining a high volume of ticket documentation. Apply tot his job Apply To this Job .