Remote Remote Customer Support Team Lead

Note: The job is a remote job and is open to candidates in USA. Sweet Epic Travels is seeking a Remote Customer Support Team Lead to enhance client interactions and foster lasting relationships. In this role, you will serve as the primary point of contact for clients, ensuring their needs are met while supporting client engagement strategies.ResponsibilitiesAct as the main liaison for clients, providing exceptional service through various communication channelsManage client inquiries related to insurance sales, benefits administration, and general account questionsConduct outbound telemarketing efforts to promote services and identify new sales opportunitiesNegotiate terms and solutions with clients to meet their needs while aligning with company policiesSupport sales administration tasks such as processing documentation, updating records, and tracking client interactionsAnalyze client data to identify trends, improve service delivery, and recommend tailored solutionsCollaborate with marketing teams to implement strategies that enhance client engagement and retentionSkillsProven experience in outside sales, retail sales, or telemarketing roles with a focus on customer interactionStrong negotiation skills combined with excellent communication abilities in multiple languagesFamiliarity with sales administration processes and analysis skills to interpret client data effectivelyExceptional customer service skills with a clear understanding of HIPAA regulations when handling sensitive informationAbility to work independently in a remote setting while maintaining high productivity and organizationMultilingual capabilities to serve diverse client populations effectivelyBilingual proficiency is a plusKnowledge of insurance sales or benefits administration is highly desirableBenefitsFlexible scheduleWork from homeCompany OverviewWelcome to Sweet Epic Travels, where your "someday" transforms into todays breathtaking story! Who We Are We are a boutique travel planning agency dedicated to crafting unforgettable journeys for travelers ready to stop dreaming and start drifting. It was founded in 2026, and is headquartered in Locust Grove, GA, US, with a workforce of 2-10 employees. Its website is . Apply To this Job .