Manager, Operational Excellence

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. OVERVIEW eClinical Solutions is seeking a Consultant - Operational Excellence & AI Transformation to drive highimpact, time-bound transformation initiatives across the organization. This role will focus on identifyingin efficiencies, implementing process improvements, and leveraging AI and automation to enhance operational effectiveness, scalability, and decision-making. The consultant will work closely with crossfunctional teams across global stakeholders to design, prototype, and deploy solutions, while establishing frameworks that can be sustained post-engagement. KEY TASKS & RESPONSIBILITIES Process Transformation & Optimization Assess current workflows across key business functionsIdentify inefficiencies, redundancies, and improvement opportunitiesCreate process maps, SOPs, and scalable operating frameworksAI & Automation Initiatives Identify high-impact AI and automation use cases across functions Design and prototype solutions using LLMs / AI copilots, APIs and automation tools, Low code / workflow platformsDevelop pilot solutions to reduce manual effort, improve turnaround time, enhance accuracy and decision-makingBuild reusable frameworks and playbooks for automation adoption IT Service Management (ITSM) & ITIL Frameworks Build and operationalize service management processes, aligned to ITIL standardsDefine and implement ITIL-aligned workflowsEstablish SLA frameworks, escalation matrices, and service KPIsRecommend improvements to tools and service delivery modelsAnalytics & Reporting Design and implement executive dashboards and reporting frameworksDefine KPIs for operational efficiency and service performanceMeasure impact of process improvements and automation initiativesProvide actionable insights to leadershipAnalytics, Governance & Reporting Build executive dashboards and define KPIs to track operational efficiency and automation impactEstablish governance frameworks and standardized SOPs for scalable process adoptionMeasure outcomes of transformation initiatives and provide actionable insights to leadershipEnsure alignment with organizational standards, compliance, and service management practicesEducation & Experience Bachelors degree in Computer Science / Information Technology or equivalent preferred.Minimum 10+ years of experience in Operational Excellence, Process Transformation, Transformation roles are preferred.Prior experience delivering time-bound transformation projectsStrong understanding of Process improvement methodologies (Lean, Six Sigma, etc.), AI / automation tools and platforms, ITIL / IT Service Management frameworksFamiliarity with LLMs, APIs, automation platforms, data workflows and system integrations. Professional Skills : Strong problem-solving and analytical thinkingAbility to break down complex workflows into automatable stepsExcellent stakeholder management and communication skillsAbility to work independently and deliver outcomes in a fast-paced environmentHigh ownership and execution focusAccelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours! eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business. We celebrate individual experiences that connect us and that inspire innovation in our community. Our team seeks out opportunities to learn, grow and continuously improve. Bring your authentic self, you are welcome here! We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need. .