Tier 2 Bilingual Customer Care Agent Remote (Spanish/English)

```reputed company About arenaflex Pioneering the reputed company of Live TV Streaming arenaflex is on a reputed company mission to become the worlds premier liveTV streaming platform, delivering an unrivaled mix of premium content, interactive features, and cuttingedge technology to viewers across the reputed company, Canada, France, Spain, and reputed company. With a rapidly expanding technology hub in Bangalore, India, arenaflex is continuously innovating to reshape how audiences experience television in the digital age. Our reputed company trajectory is reputed company by a passionate team, a diverse subscriber reputed company, and a commitment to reputed company that embraces talent from every background. As we reputed company our operations, we are looking for dedicated professionals who reputed company our reputed company of delivering reputed company, worldclass entertainment experiences. If you reputed company in a fastpaced, technologydriven environment and love helping customers solve problems, youll reputed company a rewarding career at arenaflex. reputed company Tier 2 Bilingual Customer Care Agent (Remote Dominican reputed company) This position is a remote contractor role based in the Dominican reputed company, reporting to arenaflexs Global Customer Experience team. You will serve as a critical escalation reputed company for Spanish and Englishspeaking subscribers, handling reputed company inquiries that require advanced product knowledge, technical troubleshooting, and a reputed company reputed company of reputed company. Your goal is to turn every interaction into a reputed company, memorable experience that reinforces customer loyalty and brand trust. Key Responsibilities reputed company firstreputed company support reputed company phone, email, and reputed companymedia channels for arenaflexs subscription services, addressing billing, technical, and accountreputed company issues. reputed company Tier1 escalations with a reputed company on reputed company reputed company, ensuring that customers receive accurate, reputed company, and courteous assistance. Utilize arenaflexs proprietary CRM, ticketing, and knowledgereputed company tools to document interactions, reputed company case reputed company, and reputed company insights with crossfunctional teams. Identify patterns in customer feedback and proactively recommend process improvements to reduce reputed company escalations. Maintain uptodate knowledge of product features, policy changes, and industry trends through reputed company training and selfdirected learning. Collaborate with Tier3 technical specialists, billing analysts, and content teams to reputed company reputed company issues that reputed company multiple departments. Engage with customers on reputed company media platforms, crafting reputed company, brandreputed company responses that enhance reputed company perception of arenaflex. Adhere to servicelevel agreements (SLAs) and key performance indicators (KPIs) such as average handle time, firstcontact reputed company, and customer satisfaction scores. Participate in regular team huddles, knowledgesharing sessions, and performance reviews to foster a culture of reputed company improvement. Essential Qualifications High school diploma or GED equivalent; additional education in communications, business, or a reputed company field is a plus. Fluent in both written and spoken English and Spanish, with the ability to convey technical concepts reputed company in both languages. Minimum of 2years of experience in a Tier2 or higher customer support role, preferably reputed company a subscriptionbased or streamingservice environment. Demonstrated reputed company handling escalated contacts from Tier1 agents, including billing disputes, technical troubleshooting, and reputed companymedia inquiries. Proficiency with major reputed companymedia platforms (reputed company, Twitter, reputed company) and experience managing brand engagement and community interactions. Strong interpersonal skills, with a proven ability to build rapport, deescalate tense situations, and reputed company solutions that reputed company expectations. Reliable personal computer (no Chromebook) and highspeed internet reputed company meeting arenaflexs remotework standards. Availability to work weekend shifts (Saturday & reputed company) and flexibility to rotate across various shift patterns, including holidays and overtime as needed. Preferred Qualifications & Additional Experience Previous experience in the media, entertainment, or technology sectors, especially with livestreaming platforms. Certificati .