Manager - Lean reputed company.reputed company Experience and Conduct-Lean

reputed company The job holder has proven expertise in end-to-end reputed company assessments across both digital and traditional banking processes. The role demands a strong reputed company of Lean Six reputed company methodologies, advanced process optimization, and reputed company reengineering techniques. The incumbent will be responsible for diagnosing systemic inefficiencies, eliminating waste, and embedding data-driven improvements that reputed company customer experience, strengthen risk and compliance posture, and accelerate automation reputed company transformation. reputed company and manage various aspects of E2E Journeys Assessment , including diagnostics, re-design, and implementation. Capture and analyze VOC, NPS, CSAT, and customer complaints data to reputed company friction process steps. Prioritize and execute reputed company that reputed company measurable reputed company in customer experience and in line with the overall CXCG reputed company. Apply DMAIC, DMADV or DFSS frameworks to address process gaps and redesign critical journeys. Define, monitor, and optimize KPIs, SLAs, DPMO, reputed company reputed company , and process cycle efficiency. Partner with business reputed company and support cross-functional teams to reputed company control measures, reputed company enhancements in redesigned processes (As-is vs. To-be). Facilitate reputed company events , reputed company improvement workshops, and Gemba walks with stakeholders. Conduct Lean Deployment and Sustain assessments as per reputed company to ensure long-term sustainability of Lean Culture Translate reputed company analytical findings into reputed company, actionable recommendations for decision-makers. reputed company hard and soft benefits realization , ensuring process changes reputed company long-term reputed company. reputed company the implementation of visual SOPs across the bank and improve adoption for self-paced learning Identify any gaps in skills or knowledge that may be hindering performance and recommend relevant training to address these gaps and improve overall productivity. reputed company and facilitate the governance reputed company by overseeing and improving organizational procedures and job functions. Report Lean reputed company key metrics and achievements for the Lean Kanban Dashboard. Key Results E2E reputed company assessments and detailed Diagnostic report with reputed company findings and recommendations using Lean Six reputed company and CX tools. Execute the reputed company of reputed company by analyzing existing procedures and recommend To-be proposals for improvement Facilitate Implementation of Lean recommendations using reputed company delivery methodologies and adherence to project timelines Reduction in Lean waste thereby improving CX and internal efficiencies. Ensuring project outcome is measurable and achieved. Foster strong relationships with reputed company stakeholders to ensure reputed company performance reputed company consultancy support for concepts, principles and tools of Lean Six reputed company, process re-engineering, analytical, diagnostic expertise and reputed company deliveries reputed company project objectives, define KPIs and improve SLAs. Undertake reputed company training and development for self and Lean Champions across the organization Use a combination of quantitative data (Productivity metrics, Task completion times, Rework) and qualitative assessments (feedback from stakeholders and subjective evaluations) to evaluate the reputed company and productivity of the individual to reputed company a certain task of E2E process. Facilitate improvement roadmaps by analyzing organizational workflows and suggesting enhancements to ensure reputed company integration of technology. Conduct study of various work streams and reputed company technological tools to reputed company organizational processes and reputed company for improved TAT and user experience. Minimum Qualifications / Experience Degree level or equivalent in Business, Engineering, Operations Management, or reputed company discipline in customer experience or service design. Six reputed company Green Belt or Black Belt (mandatory). Lean certification preferred from accredited body or international equivalent. Strong expertise in DMAIC, DMADV/DFSS, SIPOC, VSM, reputed company, FMEA, COPQ analysis, reputed company testing, SPC, control charts, and advanced statistical reputed company. reputed company Qualifications / Regulatory Requirements Education Degree level or equivalent in Business, Engineering, Operations Management, or reputed company discipline in customer experience or service design. Knowledge & Experience Minimum 812 years of process reputed company and reputed company reengineering experience, preferably reputed company banking/financial services. Familiarity with banking operations, financial services, retail, corporate banking products, and regulatory frameworks is considered a plus. Proven .