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We are looking for a technically skilled and customer-focused professional to manage helpdesk support, on-site installations, and vendor coordination for Interactive Flat Panel Displays (IFPD) and AV solutions deployed across client sites/schools. This role is critical to ensuring smooth product deployment, minimal downtime, and strong after-sales service.Key Responsibilities Helpdesk & Technical Support Manage and resolve support tickets related to IFPD, AV systems, projectors, sound systems, and connected peripherals Provide first-level and second-level troubleshooting (hardware, software, connectivity issues) Maintain SLA-based response and resolution timelines Escalate unresolved issues to OEM/vendor technical teams and track closure Maintain a ticketing/CRM log of all issues, resolutions, and recurring problems Installation & Deployment Plan and oversee installation of IFPDs, AV equipment, and interactive learning solutions at client/school sites Coordinate site readiness (power, mounting, networking) prior to installation Ensure installations follow technical and safety standards Conduct post-installation testing, calibration, and user orientation/demo Prepare installation checklists, sign-off documents, and handover reports Vendor Management Identify, evaluate, and onboard vendors for IFPD, AV equipment, mounting hardware, and installation services Negotiate pricing, AMC (Annual Maintenance Contract) terms, and warranty conditions Monitor vendor performance (turnaround time, quality, compliance) Manage spare parts inventory and replacement processes with vendors Ensure timely renewal of AMCs and warranty documentation Documentation & Reporting Maintain asset inventory (serial numbers, warranty status, AMC coverage) for all installed devices Prepare periodic reports on ticket volumes, resolution TAT, installation status, and vendor performance Document SOPs for installation, troubleshooting, and escalation processes Coordination Liaise with sales/business teams for new deployment schedules Coordinate with school/client IT staff for smooth on-ground support Train end-users (teachers/staff) on basic usage and troubleshooting of IFPD/AV systems Required Qualifications Diploma/Bachelor's in Electronics, IT, Computer Science, or related field 3+ years of experience in AV/IT hardware support, installation, or vendor coordination Hands-on experience with IFPDs, projectors, sound systems, OPS modules, and related AV peripherals Working knowledge of networking basics (LAN, Wi-Fi connectivity for smart devices) Experience with ticketing tools/CRM systems .