Customer Operations Associate New Bangalore, India

Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten. About the role As a Customer Experience Associate at Ethos you will be responsible for delivering an exceptional experience to both new and existing customer/ insurance agents who refer business to Ethos. To succeed in this role, you should have a relentless focus on the customer, strong attention to detail and problem solving skills, and exceptional communication skills. Ethos is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment. Creating a positive customer experience is of the utmost importance to Ethos and will continue to determine our success in the life insurance industry. Duties and Responsibilities: Ensure accuracy in information being communicated to agents, especially when it comes to policy status and the agents compensationBecome efficient in systems dealing with both consumer policy information as well as partner agent systemsAble to understand and communicate complex agent payments and contract details.Provide excellent service via email, live chat, SMS, and phone, and providing answers to incoming inquiries relating the partner insurance agent and their businessDevelop strong understanding and knowledge of Ethos products and processes in order to support customers/agents and act as a resource for partnership account managersIdentify customer/agent needs and process requests efficiently and effectively within defined service levelsBuild rapport and gain the respect of agents through clear and transparent communicationMeet individual and customer support team goals and objectivesIdentify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutionsQualifications and Skills: 1- 3 years experience in customer support, customer success, operations, or related roleExperience in life insurance or related industry a plus, but not requiredVery detail oriented, especially while working with agent compensation and contract detailsProficiency working with Salesforce or equivalent support/help desk software preferred, but not requiredStrong intellectual curiosity and drive to solve problemsExcellent time management , highly organised and prioritization necessary to balance all responsibilitiesPossess grit and can adapt to changes quicklyAdaptable to change and ability to change tasks quickly with maintaining attention to detailExcellent phone presence , screen navigation and written communications skills.#LI-Onsite #LI-MS1 Dont meet every single requirement If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. .