Tech Support (LMS & Learner Support) - Internship

About the internship: Selected intern's day-to-day responsibilities include: 1. Respond to and resolve support tickets raised through the support tools. 2. Sort each query, figure out whether it's a platform issue, a content issue, or a user error, and escalate to the right team member when it's beyond first-line resolution. 3. Log recurring issues and flag patterns to the team so they can be fixed at the source. 4. Maintain a basic knowledge base/FAQ for common learner queries, and add relevant FAQs directly to the knowledge base within the support tools. 5. Periodically check and update the AI/automation workflows (auto-replies, bot, routing rules) within the tools as needed. 6. Present the monthly ticket performance report end-to-end (volumes, response/resolution times, common issue categories). 7. Act as coordinator for the tech team's recurring rituals checklist, track what's due, who owns it, and follow up to make sure each item (periodic reviews, reports, agenda prep for recurring meetings, and routine tasks) is completed before its deadline. Who can apply: Only those candidates can apply who: are available for full time (in-office) internshipcan start the internship between 14th Aug'26 and 18th Sep'26are available for duration of 3 monthsare from Bangalore onlyhave relevant skills and interests* Women wanting to start/restart their career can also apply. Stipend: INR 10,000 - 15,000 /month Deadline: 2026-09-13 23:59:59 Skills required: Client Relationship Management (CRM), Artificial intelligence, Data Analysis and ChatGPT Other Requirements: 1. Have completed a degree (any stream), final-year students are also welcome to apply, (no specific technical background required).2. Clear, professional written communication, you'll be writing to learners and instructors daily.3. Organized and consistent, able to manage a ticket queue without things slipping through.4. Proactive with follow-ups.5. Comfortable learning new tools quickly, prior exposure to a helpdesk/CRM tool is a plus but not required.6. Comfortable using AI tools to help draft and speed up responses.7. Proficiency in artificial intelligence, ChatGPT, client relationship management (CRM), and data analysis.8. Availability within the working window of 9:30 AM - 5:30 PM IST, daily. About Company: IIMBx is a non-profit, digital learning initiative of the Indian Institute of Management Bangalore (IIMB), created to make world-class education accessible to all irrespective of financial, academic, or social barriers. Since 2014, IIMBx has been at the forefront of delivering Massive Open Online Courses (MOOCs) through its collaboration with edX, the non-profit platform founded by Harvard and MIT. This partnership has enabled IIMB's renowned management expertise to reach a global community of learners. .