Customer Support Specialist Evening / Overnight Shift

Were Hiring: Customer Support Love helping people, solving problems, and figuring out how things work You might be exactly who were looking for. At Astral, we build Shopify apps used by merchants around the world and were growing our Customer Support team! Were looking for friendly, curious, and dependable Customer Support Specialists to join us remotely for evening and overnight shifts. This isn't just about answering chats. You'll help real merchants solve problems, get the most out of our products, and have a direct impact on their experience with Astral. What will you be doing Chat with merchants and respond to their questions via live chat and emailUnderstand whats going wrong and guide customers with simple, clear solutionsHelp merchants set up and get the most out of Astrals Shopify appsTroubleshoot app, browser, theme, order, discount, and configuration issuesReproduce issues and collect screenshots, steps, and other useful detailsWork closely with our product and engineering teams when something needs a deeper lookEscalate bugs and urgent issues with all the right contextFollow up with merchants and make sure their issue actually gets resolvedKeep support notes and help documentation clear and up to dateProvide smooth handoffs between shifts so customers never feel like they're starting from scratchWhen the moment is right, invite happy merchants to share their honest feedback Youll be a great fit if you. Communicate confidently in written and spoken EnglishCan explain things clearly without making them complicatedStay patient and composed, even when a customer is frustratedEnjoy investigating problems and finding solutionsHave good attention to detailAre comfortable learning new software and browser-based toolsCan work independently while knowing when to ask for helpHave reliable internet and a comfortable remote workspaceAre available for an assigned evening or overnight shiftSpeaking Hindi is a plus! Experience with Shopify, SaaS, ecommerce, live chat, email support, or technical support is great to have but it isn't everything.We care more about how well you communicate, how you approach problems, and how quickly you're willing to learn. Whats in it for you Competitive payscale, depending on your experience, skills, and assigned shift100% remotePerformance incentives based on support quality and customer feedback goalsHands-on training with Shopify and ecommerce products Interested If you enjoy talking to people, love solving problems, and want to build your career in the Shopify and ecommerce ecosystem, wed love to hear from you. Come help us make every merchant interaction a great one. .