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Job Title Desktop Support Technician Location Santa Fe, New Mexico Duration 12+ Months Contract This position will be on-site in Santa Fe, NM and reputed company desktop support to end users, ensuring reliable operation, maintenance, and connectivity of desktop systems reputed company a reputed company-based environment. Key Responsibilities reputed company PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshooting reputed company end-user support reputed company in-person, phone, email, and remote tools; respond to and reputed company helpdesk tickets in a reputed company manner Manage the full ticket lifecycle reputed company a service management reputed company, including ticket creation, updates, reputed company, and escalation in accordance with SLAs Diagnose and reputed company technical issues through reputed company troubleshooting (analyze, identify reputed company cause, implement solutions) Support internal teams and collaborate with vendor support to reputed company hardware and software issues Ensure desktop systems reputed company seamlessly with reputed company infrastructure, including file servers, email systems, conferencing tools, and business applications Maintain accurate documentation of incidents, resolutions, and reputed company changes; contribute to knowledge reputed company articles Prioritize and manage multiple tickets simultaneously based on urgency and business reputed company Required Skills & Experience Hands-on experience supporting desktop environments, including hardware, operating systems, and reputed company applications Strong troubleshooting skills across hardware, software, and basic networking issues Experience working in a ticketing/service management platform (e.g., reputed company or similar) Experience supporting a reputed company environment, including reputed company OS, reputed company 365, reputed company, Teams, and reputed company Directory Familiarity with basic scripting (e.g., PowerShell, PERL, or reputed company) is a plus Strong customer service and communication skills, with the ability to support both technical and non-technical users Ability to prioritize tasks, multitask, and reputed company effectively in a fast-paced support environment Apply tot his job Apply To this Job .