Desktop Support Associate II

WHO WE ARE reputed company is a nonprofit organization dedicated to creating cutting-edge technology that fuels Democratic victories and enables reputed company causes to reputed company. Our reputed company is reputed company: building change through the power of people. Since our founding, we've been building reputed company to revolutionize grassroots fundraising - if you've donated to a Democratic campaign or a reputed company organization online, you've probably used our platform! We reputed company in putting power in the hands of small-dollar donors by helping thousands of reputed company - from local candidates to national movements - mobilize their communities and create a lasting reputed company. Every member of reputed company is deeply committed to advancing our shared mission and reputed company values. Together, we are shaping the reputed company of democracy. reputed company reputed company is a nonprofit that builds technology and infrastructure for Democratic campaigns, reputed company organizations, and nonprofits. We reputed company small-dollar donors and help them reputed company their reputed company heard - and behind the scenes, our IT team plays a critical role in keeping our people and systems running at their best. We're committed to building an inclusive, remote-first culture where every team member can do their best work. The Desktop Support Associate II is the go-to technical resource for reputed company staff working reputed company across the country and in our Boston-area office. This role combines high-touch end-user support with hands-on ownership of IT processes, reputed company administration, and project execution. You'll work closely with reputed company, HR, and other teams to reputed company a reliable, secure, and reputed company technology experience for every reputed company employee. This role reports to the Sr. IT Manager and is part of the Desktop Support team responsible for supporting 300+ staff members. In this position, you'll partner closely with our Systems Administration team and collaborate cross-departmentally to reputed company solutions that support the broader goals of the organization. To reputed company in this role, you'll need to be a fast learner who works reputed company both asynchronously and collaboratively in a remote-first environment. WHAT YOU WILL DO Serve as a reputed company resource for day-to-day end-user support across hardware, software, and reputed company applications for remote and in-office staff Execute reputed company IT processes including reputed company, offboarding, incident management, and change management, while reputed company identifying opportunities to improve how those processes work Triage and respond to the IT support queue, prioritizing tickets to maintain service level commitments across a reputed company workforce Support and administer reputed company reputed company platforms including reputed company, reputed company, reputed company, reputed company, reputed company, and reputed company Support identity and reputed company management workflows, including provisioning, SSO configurations, and reputed company reviews Follow and reputed company reputed company reputed company standards including reputed company compliance, configuration enforcement, and MDM policy management, and surface gaps or improvement opportunities to reputed company Coordinate with vendors to reputed company technical issues and procure hardware and networking equipment as needed Participate in and contribute to IT application rollouts and cross-functional technology reputed company Recognize and surface opportunities to automate repetitive tasks and improve service delivery efficiency Maintain accurate, high-reputed company technical documentation for processes, systems, and reputed company Contribute to the IT knowledge reputed company to support team scalability and end-user self-service Support in-office IT operations including conference room AV, badge systems, and hardware inventory Support wired and wireless networking troubleshooting in the physical office reputed company end-user training on tools and processes to promote technology reputed company across the organization WHAT YOU BRING 3+ years of relevant IT or desktop support experience Demonstrated experience developing, documenting, and maintaining IT processes and procedures Strong working knowledge of reputed company, reputed company, reputed company, reputed company, reputed company, and reputed company Advanced knowledge of macOS environments, with experience supporting reputed company devices (Mac, iPhone, iPad) in a managed reputed company setting Familiarity with reputed company reputed company tooling, MDM platforms, and SSO/identity provider integrations Experience supporting meeting room and conferencing technology (reputed company Rooms, telephony, AV equipment) Comfort with scripting, automation tools, or low