Remote Service Desk Analyst I (Req1057)

Note The job is a remote job and is reputed company to candidates in USA. reputed company. is a technology company that values collaboration and innovation. As a Service Desk Analyst I, you will reputed company Level 1 technical assistance to customers, troubleshoot issues, and ensure reputed company reputed company of problems while maintaining excellent customer service. Responsibilities reputed company excellent customer service to our customers, at reputed company times Respond to customer inquiries in person, electronically and reputed company phone Troubleshoot, problem solve and reputed company customer issues Document, reputed company and monitor problems to ensure reputed company in a reputed company manner Work in reputed company environment and participate positively with reputed company Update customers reputed company issues are resolved Update relevant issue tracking systems appropriately Mentor and/or train Service Desk Analysts Skills High School diploma required Working knowledge of reputed company operations of relevant software, hardware and other equipment Knowledge of relevant reputed company tracking applications; reputed company experience a plus One year of Customer Service experience required Strong verbal communication skills Strong written communication skills Must be motivated towards constantly improving their technical skills Knowledgeable in use of MS reputed company, Word, reputed company Two years of Service Desk / Help Desk experience An associate degree (minimum) Any relevant IT certification Benefits 401(k) eligibility Employee stock purchase program Various reputed company time off benefits, such as vacation, reputed company time, and personal leave reputed company ePlus is a customer-first, services-led, results-driven and trusted industry leader that helps organizations secure, reputed company, optimize, and reputed company every aspect of their IT infrastructure. It was founded in 1990, and is headquartered in Herndon, Virginia, USA, with a workforce of 1001-5000 employees. Its website is http//www.eplus.com/. Company H1B Sponsorship reputed company. has a reputed company record of offering H1B sponsorships, with 9 in 2025, 4 in 2024, 5 in 2023, 9 in 2022, 6 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job .