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Job Title: Call Center Representative Location: Pune, Maharashtra (Onsite) Shift: Rotational US PST Shifts Experience: 3+ Years About the Role We are looking for experienced Call Center Representatives to join our growing team in Pune. In this role, you will support healthcare networks and educational institutions across the United States by managing high volumes of inbound and outbound communications, scheduling appointments, handling customer inquiries, and providing exceptional customer service. The ideal candidate should have prior experience supporting US-based customers, possess excellent communication skills, and thrive in a fast-paced call center environment. Key Responsibilities Handle a high volume of inbound and outbound calls while maintaining excellent customer service standards.Assist patients, customers, students, and clients with scheduling appointments, answering inquiries, and routing requests to the appropriate departments.Respond to emails and voicemails communications accurately and professionally.Maintain accurate customer records and update information in internal systems.Perform data entry and administrative tasks with a high level of accuracy.Navigate multiple systems simultaneously while assisting customers.Follow established processes, compliance guidelines, and quality standards.Escalate complex issues to the appropriate teams when required.Meet daily productivity, quality, and customer satisfaction metrics.Maintain confidentiality of sensitive customer and patient information. Required Qualifications Minimum 3+ years of experience in a US call center environment.Experience handling high-volume inbound and outbound calls.Excellent spoken and written English communication skills.Strong customer service and problem-solving abilities.Comfortable working with multi-line phone systems and multiple software applications.Strong typing, data entry, and computer skills.Ability to multitask and work efficiently in a fast-paced environment.Willingness to work rotational US PST shifts from the Pune office. Preferred Qualifications Experience supporting healthcare, medical staffing, patient scheduling, or educational institutions.Familiarity with CRM, scheduling, or healthcare systems.Experience handling customer escalations and appointment scheduling. Skills Required Data Entry, Typing, Problem-solving, Customer Service .
5,084 call center jobs open right now — here's where they are
Most are in one country. Use that to narrow your search and stand out.
5.084Jobs
3.901CO
10%EN
WorkMundi has 5,084 open call center roles in our database today. Colombia alone accounts for 3,901 of them. If you speak Spanish and can work in a Colombian time zone, you have a huge advantage — start there. If you don't, India (223 jobs), the US (127), Brazil (126), Ecuador (91), and the Philippines (68) are your next best options.
About 530 of these job ads have their text written in English. That's 10 percent. The rest are posted in other languages, which may or may not match the language the job actually requires. Read the full ad carefully — do not assume the language of the posting tells you what you'll speak on calls.
The top hiring employer is COMPUTRABAJO, which posted 2,558 of these roles. If you apply there, you are competing with thousands of other candidates for the same handful of openings. Smaller employers like !Multinacional bancaria (152 jobs) and Importante multinacional (142 jobs) may move faster and give you a better chance to stand out.
When you interview, hiring managers for call center roles always ask about your conflict resolution skills. Have a specific story ready — a time you stayed calm with an angry customer, found a real solution, and made them feel heard. Practice it out loud before you apply. Use WorkMundi's free browser-based interview rehearsal to record yourself, or try the paid AI interview tool that listens live and transcribes your answer.