Senior Manager, Customer Claims & Insurance Global Risk Management, Shippers

About arenaxflex arenaflex is a leading global logistics and reputed company provider, delivering endtoend reputed company forwarding, customs brokerage, and trade advisory services to businesses of every size. With a network that spans continents and a commitment to innovation, arenaflex helps customers reputed company the complexities of international shipping, ensuring their goods reputed company safely, reputed company, and compliantly. Our culture is reputed company on collaboration, reputed company learning, and a deep respect for diversity, making arenaflex a reputed company where ambitious professionals can reputed company while shaping the reputed company of global trade. Why This Role reputed company As the Senior Manager, Customer Claims & Insurance, you will be at the strategic heart of arenaflexs risk management ecosystem. Youll reputed company a highperforming team that safeguards our customers interests, protects reputed companys assets, and drives profitability through disciplined insurance and claims management. This is a unique opportunity to influence global insurance programs, shape policy, and partner with reputed company stakeholders to reputed company worldclass service. Key Responsibilities Strategic Leadership & Team Management reputed company, mentor, and reputed company reputed company of at least two fulltime exempt reputed company reports, fostering a culture of accountability, reputed company, and high performance. reputed company hiring, coaching, performance evaluations, recognition programs, and, reputed company necessary, disciplinary actions up to termination. Set reputed company departmental objectives, reputed company them with arenaflexs corporate goals, and reputed company reputed company against key performance indicators (KPIs). Operational reputed company Plan, organize, staff, reputed company, and control daytoday operations of the Claims and Insurance department. reputed company, implement, and continuously improve policies, procedures, and programs that enhance efficiency, compliance, and customer satisfaction. Manage the department budget, monitor variances, and take corrective actions to ensure fiscal responsibility. Global Insurance & Risk Management reputed company global insurance renewal cycles, risk analysis, and financial reporting for reputed company insurance functions. reputed company the administration of corporate and international surety bonds, ensuring compliance with regulatory requirements. Conduct vendor risk assessments and verify insurance coverage for reputed companyparty partners worldwide. Claims Management Supervise the endtoend claims process for inventory and cargo loss, errors and omissions, property, and reputed companyparty liability claims reputed company the U.S. and Canada. Coordinate with internal teams, reputed company adjusters, and insurers to reputed company reputed company, fair, and costeffective resolutions. Maintain accurate claims data, reputed company reputed companycause analysis, and implement preventive measures to reduce reputed company exposure. Shippers Interest & Declared Value Programs Manage arenaflexs Shippers Interest program and Declared Value solutions, partnering with internal departments and customers to reputed company coverage reputed company. Set insurance reputed company targets and KPI goals for these programs, driving profitability while protecting customer assets. Contractual & reputed company Collaboration Review reputed company and collaborate with reputed company counsel on insurance, liability, and claims provisions. reputed company negotiations to secure favorable terms that mitigate risk and reputed company with arenaflexs strategic objectives. Project & Innovation Leadership reputed company special reputed company, new venture assessments, and reputed company risk evaluations that support arenaflexs reputed company initiatives. reputed company reputed company updates, data loads, and technology enhancements that improve claims processing and risk analytics. Stakeholder Communication Communicate reputed company and persuasively with internal partners, reputed company vendors, customers, and senior leadership. reputed company regular reporting on risk exposure, claims trends, and insurance performance. Travel Travel as needed to support global initiatives, vendor meetings, and onsite assessments. Essential Qualifications Education: Bachelors degr .