Service Transition Manager Hojai (India)

Key Responsibilities Service Transition & Change Management Lead end-to-end service transition activities for new and existing IT services. Plan and coordinate changes between Business, Service Operations, and suppliers. Ensure all service transitions are delivered with minimal operational risk and disruption. Define and maintain Service Transition strategies, processes, standards, and governance. Ensure suppliers and internal teams adhere to Service Transition and Change Management processes. Stakeholder & Business Management Build robust relationships with Business stakeholders and act as a trusted advisor. Understand business objectives, constraints, and service requirements. Serve as the escalation point for Business users, Clients, and Service teams. Support the Applications Lead in managing client and business relationships. Release & Service Readiness Develop and maintain release calendars and deployment schedules. Coordinate regular and emergency release windows with Business and Operations teams. Define service acceptance criteria and readiness requirements. Ensure adequate support models, documentation, and operational processes are in place before go-live. Vendor & Supplier Management Partner with suppliers to define and implement support models. Monitor supplier quality and transition deliverables. Support onboarding and management of current vendors. Coordinate across multi-vendor environments to ensure successful service delivery. Reporting & Governance Produce service review reports, KPI dashboards, and Change/Release Management reports. Present operational performance and transition updates to leadership teams. Drive process improvements across Change, Release, and Transition Management functions. Continuous Improvement Identify prospects to improve Service Transition, Change, and Release processes. Support Agile, Waterfall, and DevOps delivery methodologies. Promote adoption of standardized develop .