OP In charge Staff Nurse

Job Description OPD In-Charge Department: Operations / Clinical Services Designation: OPD In-Charge Location: Motherhood Hospital Qualification: B.Sc. Nursing Mandatory Experience: 5+ years of relevant experience, preferably in a hospital/healthcare setting with OPD operations experience. Job Summary We are looking for an experienced and responsible OPD In-Charge to oversee the day-to-day operations of the Outpatient Department, ensuring smooth patient flow, effective staff management, quality patient care, and adherence to hospital policies and SOPs. Key Responsibilities Manage the overall day-to-day operations of the OPD and ensure smooth functioning.Plan and manage staff deployment based on patient footfall and operational requirements.Prepare and monitor duty rosters for OPD nursing and support staff.Monitor staff attendance, leave, absenteeism, and ensure adequate staffing at all times.Conduct daily briefings with the OPD team regarding appointments, consultant availability, specialties, procedures, packages, and operational updates.Ensure patients receive a warm, caring, and professional experience throughout their OPD journey.Monitor patient flow and minimize waiting time and delays.Coordinate effectively with doctors, nurses, front office, billing, diagnostics, pharmacy, and other departments.Ensure OPD areas are clean, organized, well-maintained, and patient-friendly.Take regular rounds of OPD areas and address operational issues promptly.Ensure availability and proper functioning of medical equipment, software, and other necessary resources.Coordinate VIP patient arrangements and ensure seamless service delivery.Monitor patient feedback and take appropriate corrective actions.Ensure strict adherence to hospital SOPs, clinical protocols, infection control practices, and safety standards.Monitor quality indicators and participate in audits and improvement initiatives.Maintain proper documentation and ensure timely reporting of OPD-related activities.Monitor OPD conversions, follow-ups, health check packages, and other service-related opportunities.Coordinate with consultants regularly to understand and address their operational requirements.Handle patient concerns and escalate critical issues to the appropriate authority.Support internal marketing activities, health camps, and other OPD-related initiatives.Ensure compliance with all organizational policies and statutory requirements.Train, guide, and motivate the OPD team to improve service quality and productivity.Key Skills & Competencies Strong OPD and hospital operations knowledge.Excellent communication and interpersonal skills.Good leadership and team-management abilities.Strong patient-handling and problem-solving skills.Ability to manage multiple activities in a fast-paced healthcare environment.Good coordination with doctors and cross-functional teams.Knowledge of hospital SOPs, quality standards, and infection control practices.Customer-centric approach with strong service orientation.Educational Qualification B.Sc. Nursing Mandatory Experience 5+ years of relevant experience, preferably with hands-on experience in OPD/hospital operations. Contact Details For Applications: Sruthi C HR Email: sruthi.c@motherhoodindia.com Phone: 9597851050 Compensation: 15,523.08 - 30,000.00 per month Benefits: Flexible scheduleHealth insurancePaid sick timeWork Location: In person .