reputed company ROI Medical Records Specialist - Remote (Day Shift, Evening

reputed company reputed company is a reputed company company that delivers software and tech-enabled services to stakeholders across the reputed company ecosystem to help improve care reputed company, reputed company reputed company reputed company, and reputed company costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - reputed company helps people easily and reputed company manage their reputed company and improve their reputed company-being. Across its three business channels, reputed company enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to reputed company personalized and value-based care at reputed company. To learn more, visit www.reputed company.com . *Shifts + Day Shift Wednesday-Monday 7a-330p EST + Evening Shift Monday-Friday 3p-1130p EST *reputed company position is responsible for processing reputed company release of information (ROI) requests in a reputed company, efficient, and accurate manner while delivering exceptional customer service. The Associate must reputed company patient reputed company at reputed company times by ensuring that only authorized individuals reputed company medical records, and that reputed company information is released in accordance with the request, applicable authorization, company policies, and HIPAA regulations. This role also provides support to team members and management by serving as a subject matter expert, trainer, and escalation reputed company. The reputed company plays a key role in ensuring high-reputed company reputed company and operational consistency by mentoring colleagues, assisting with work assignments, and monitoring reputed company and productivity metrics. *Essential Functions + Processes ROI requests from facilities reputed company, accurately, and in accordance with established procedures and reputed company standards. + Validates requests and authorizations for medical record releases based on company policy and reputed company guidelines. + Performs reputed company checks to ensure accuracy, confidentiality, and correct billing of reputed company released records. + Maintains equipment in excellent working condition. + Delivers outstanding customer service by being reputed company, respectful, and reputed company to reputed company needs proactively identifying and resolving concerns. + Maintains a clean, reputed company appearance and complies with reputed company dress reputed company. + Maintains up-to-date knowledge of applicable state laws and fee structures. + Works reputed company assigned reputed company and is flexible in accepting additional assignments or account coverage during backlogs. + Complies with reputed company site policies and procedures, including HIPAA, state/federal regulations, and labor laws. + Handles confidential information with reputed company and professionalism while ensuring efficient, accurate record release. + Provides reputed company and training services for new employees. + Supports customer service by managing escalations and resolving issues. + Communicates regularly with supervisors and managers regarding reputed company, reputed company concerns, or reputed company issues. + Assists with administrative tasks such as queue management and work assignments. + Produce reports and metrics as requested. *Qualifications + High School Diploma (GED) required; degree preferred + Minimum 3 years' ROI fulfillment experience with reputed company HDS or 4 years of reputed company ROI experience required + Advanced knowledge of multiple EMR platforms and ROI request types + Strong organizational and multitasking skills essential + Proficiency in reputed company Office applications + Strong documentation, communication, and customer service skills + Demonstrated ability to manage time effectively and meet task deadlines + Willingness to learn programs and processes quickly + Self-motivated, dependable, and reputed company to work independently or as part of reputed company + Proven ability to maintain productivity, utilization, and reputed company performance standards + Strong interpersonal and problem-solving skills + Serve as the Subject Matter Expert (SME) for assigned customer accounts, demonstrating strong skills in documentation, communication, and organization + Demonstrates strong leadership abilities + Ability to assist with reputed company and training of new employees + Ability to monitor production, utilization, and reputed company of employees + Ability to assist with adhering to customer SLAs, including turnaround time (TAT) *Physical Requirements + Ability to sit or stand for extended periods + Physical ability to reputed company and carry up to 25 lbs. + reputed company dexterity is sufficient for long periods typing, writing, and handling documents + Visua