Area Collection Manager-Unsecured Loans (Raipur)

Job Requirements Job Purpose: The Area Debt Manager Flows Rural Assets is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes overseeing corporate policies and procedures, minimizing front-end delinquencies, and collaborating with the legal team to manage complex cases. The role entails end-to-end collection responsibility and has a direct impact on the financial institutions budget planning. Roles & Responsibilities: Primary Responsibilities - Manage collections for specific products within the assigned area. - Ensure collection efficiency and control costs associated with collections. - Track and control delinquency by bucket and Days Past Due (DPD), with a focus on non-starters. - Review account allocations and set collection targets by bucket for agencies and in-house teams. - Follow up regularly with default customers through a dedicated team. - Ensure collection agencies and executives adhere to legal guidelines. - Monitor productivity by setting parameters for in-house teams, agencies, and collection executives. - Ensure adequate 'Feet on Street' availability across area, bucket, and segment. - Conduct background and reference checks for appointed agencies and Direct Collection Teams (DCTs) and evaluate them regularly. - Collaborate with the legal team to ensure appropriate legal action is taken on specified cases. - Build relationships with key clients to ensure timely collections. - Determine suitable tactics and .