Customer Support for Adobe

Process: Tech CS Process (Blended Voice, Chat & Email) *Key Responsibilities* Handle inbound and outbound customer interactions via calls, chat, and emailUnderstand customer concerns and provide accurate technical solutionsDrive sales through upselling and cross-selling during interactionsDeliver high customer satisfaction while achieving sales targetsMaintain proper documentation of customer interactionsMeet KPIs such as CSAT, Quality, Productivity, and SalesFollow company policies, quality standards, and compliance guidelines*Eligibility Criteria* Education: Graduation is mandatoryExperience: Minimum 1+ year of experience in Customer Service/ Technical Support / SalesInternational BPO experience preferred*Skills Required:* Excellent verbal and written communication skills in EnglishStrong customer handling and sales skillsBasic technical troubleshooting knowledgeAbility to work in a fast-paced environment*Work Schedule* Rotational shifts (24x7)Rotational week-offs5 days working*Compensation & Benefits (Monthly)* 1-1.5 Year Experience: 42K package = CTC+ PLI+ Statutory Bonus1.5 2 Years Experience: 44K package = CTC+ PLI+ Statutory Bonus2+ Years Experience: 46K package= CTC+ PLI+ Statutory BonusStatutory Benefits: PF / ESIC / Mediclaim / Gratuity as per company policy*Training & Career Growth* 3 months of paid trainingCertification round after training completionOpportunity to apply for Internal Job Posting (IJP) after 9 months*Additional Benefits* 10-days Hotel stay for outstation candidates (dual occupancy sharing)Travel tickets and hotel arrangements will be organized by the companyNo reimbursement for personal travel will be cateredNo leaves permitted during the first 3 months of trainingPay: 35,000.00 - 40,000.00 per month Education: Bachelor's (Preferred)Experience: CSR/Technical Support: 1 year (Required)Language: English (Required)Work Location: In person .