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Job Description: Call Centre Team LeaderPosition Overview We are seeking a dynamic, results-driven Call Centre Team Leader to join our team at Kolkata Air Apex. In this role, you will be responsible for leading, motivating, and managing a team of customer service representatives to ensure operational excellence, high productivity, and maximum customer satisfaction. Key ResponsibilitiesTeam Leadership & Performance Management Lead the team to meet and exceed client expectations regarding customer service. Track and measure individual and team goals throughout the day and on a long-term basis. Conduct performance reviews and deliver coaching to the team so they perform at the highest levels. Delegate tasks and set clear deadlines for the team. Provide motivational support to team members to maintain high morale and productivity. Operations & Workflow Management Monitor call volume, prioritize tasks, and distribute the workload efficiently across the team. Measure key performance indicators (KPIs), including inbound calls, call waiting, and call abandonment rates. Keep track of employee attendance and ensure all established work procedures are strictly complied with. Provide backup support to the team and make sure overall department goals are met. Direct Customer Support Answer incoming calls, emails, and web-based submissions, directing and assisting customers as needed to support the team during peak times. Job Details Job Title: Call Centre Team Leader Direct Report To: Call Centre Manager Work Location: Kolkata Air Apex (Near Rajarhat/Chinar Park) Work Days: Monday to Saturday Note for Applicants: This role requires a strong balance of leadership skills, data tracking, and a hands-on approach to customer service. Compensation: 28,000.00 - 30,000.00 per month Work Location: In person .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
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Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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