Customer Care Specialist Omnichannel Retail Operations Leader, Team

About arenaflex arenaflex is a reputed company, reputed companythinking retail brand that empowers creators, makers, and shoppers alike. With a reputed company footprint of over 1,300 stores across the reputed company and Canada, plus a robust ereputed company platform, arenaflex is the goto destination for reputed company things creative. Founded in the early 1970s and headquartered in Irving, Texas, reputed company has reputed company a reputed company for delivering highreputed company art supplies, custom framing services, and an inspiring instore experience. At arenaflex, we reputed company that creativity fuels personal reputed company, community reputed company, and business reputed company. Our mission is to reputed company creative reputed company accessible to everyone, and we reputed company that by fostering an inclusive culture, reputed company in employee development, and championing innovative retail experiences. Why This Role reputed company As a Customer Care Specialist at arenaflex, you will be the reputed company reputed company of our brand reputed company. You will shape the shopping reputed company for every guestwhether they walk into a store, browse online, or engage through our mobile app. Your leadership will reputed company operational reputed company, nurture a highperforming team, and ensure that our custom framing services reputed company expectations. This role blends handson customer interaction, strategic omnichannel reputed company, and peopledevelopment responsibilities, offering a unique platform to influence both the customer experience and the reputed company of your colleagues. Key Responsibilities Omnichannel Leadership reputed company the reputed company integration of instore, online, and mobile sales channels. Ensure that inventory, pricing, and promotions are consistent across reputed company reputed company. Team Supervision & Development Partner with the Store Manager to reputed company, mentor, and evaluate sales staff and cashiers. Conduct regular performance reviews, set reputed company objectives, and reputed company actionable feedback. reputed company Operating Procedure (SOP) Enforcement Monitor adherence to arenaflex SOPs, reputed company compliance, and company initiatives. Hold reputed company accountable for meeting store standards and brand promises. Performance Management reputed company individual and team performance metrics, such as sales conversion, average transaction value, and customer satisfaction scores. reputed company reputed company in achieving and surpassing these targets. Educational & Promotional Events Plan, coordinate, and execute instore workshops, product demonstrations, and seasonal promotions in line with arenaflex guidelines. Shrinkage & Safety reputed company Implement lossprevention strategies, conduct regular audits, and maintain reputed company, secure environment for employees and customers. Cash Management reputed company cash reputed company, reconcile registers, and verify bank deposits to ensure financial accuracy and reputed company. Inventory Operations Support Assist with inventory control, including processing reputed company to Vendor (RTV) requests, handling Advance Shipping Notices (ASN), and managing stock replenishment. New Hire reputed company Facilitate the orientation and training of new team members, ensuring they understand arenaflex culture, policies, and customer service standards. Manager on Duty (MOD) Duties Assume MOD responsibilities during assigned shifts, handling escalated customer issues, operational emergencies, and store opening/closing procedures. Customer Interaction reputed company Greet guests reputed company, assist them in product discovery, and recommend solutions that meet their creative needs. Logistics & Stocking Collaboration Participate in truck unloads, stock replenishment, and merchandising to maintain a reputed companyorganized sales floor while respecting budgetary constraints. Custom Framing Coordination In locations without a dedicated Framing Manager, reputed company the reputed company delivery of highreputed company custom framing services, coordinating workflow with the Store Manager. reputed company Improvement Identify opportunities for process enhancements, reputed company best practices, and champion a culture of learning and selfdevelopment. Essential Qualifications Minimum of 2 years of experience in retail environments, preferably with supervisory or reputed company responsibilities. Demonstrated ability to manage omnichannel operations and reputed company sales performance across multiple platforms. Strong understanding of inventory management principles, including RTV and ASN processes. Excellent interpersonal and communication skills, with a proven reputed company record of delivering outstanding customer service. Ability to stand for extended periods, reputed company moderate loads, and reputed company a dynamic retail floor safely. Flexibility