Change Support Manager

Job Description What you will do In this role, you will operate as a core member of the Results Delivery Office (RDO) capability engine, responsible for building, scaling, and driving adoption of the systems, tools, and operating processes that enable enterprise transformation at Amgen. Reporting to the Associate Director, you will act as a business owner of defined RDO capabilitiesspanning change management frameworks, digital platforms, and AI-enabled solutions. You will work in close partnership with technology and product teams to translate transformation needs into scalable solutions and ensure they deliver measurable business impact. This role sits at the intersection of business strategy, transformation execution, and technology, requiring strong product thinking, operational discipline, and stakeholder influence. Roles and Responsibilities: Own specific components of the RDO capability stack, translating enterprise transformation priorities into scalable tools, frameworks, and execution standardsEnsure capabilities are embedded effectively across global programs, driving consistency and quality of executionAct as the business-facing product partner for digital change and AI-enabled solutionsAct as a key contributor for the knowledge management build/run efforts for Results Delivery OfficeDefine business requirements for change tools, including use cases, and success metrics; partner with technology teams on design, build, and release Drive adoption strategy, user engagement, and continuous improvement based on feedback and usage dataDefine and track KPIs across adoption, usage, execution quality, and business outcomesDevelop reporting and insights to assess effectiveness of transformation capabilitiesIdentify systemic friction points and lead interventions to improve speed, quality, and impactPartner with global transformation and program teams to deploy RDO tools and ways of workingAct as a connector across business, technology, and execution teams to drive alignmentDrive experimentation and innovation to improve user experience and execution productivity What we expect of you Experience in transformation, strategy, operational excellence, or consulting environmentsStrong comfort working at the intersection of business and technology; able to partner effectively with product and engineering teamsExperience with digital platforms, analytics, or workflow tools; exposure to AI/LLM use cases preferredStructured problem solver with strong analytical and data interpretation skillsAbility to influence in a global, matrixed environment without direct authorityStrong ownership mindset with accountability for outcomes and impactBasic Qualifications: Masters or Bachelor's degree and 8 to 13 years of Business Performance, Continuous Improvement, or Project Management experience Preferred Experience: Exposure to digital platforms, product operating models, or workflow toolsExperience working with or deploying AI/LLM-enabled solutions in business contextsBackground in consulting, transformation, or internal strategy functionsExperience operating in global, matrixed environments Ways of Working: Strong stakeholder management and communication skillsAbility to partner closely with technology teams to deliver scalable solutions (without being a developer)Structured thinking and problem-solvingAbility to operate with autonomy and drive outcomes in ambiguous environments .