Lead-Digital Ecosystem (Mumbai)

About the Role We are looking for a strategic and hands-on leader to drive our mobile-first digital ecosystem across customers, partners, and internal stakeholders. This role will build and scale digital journeys across mobile apps, APIs, partner integrations, and self-service platforms improving customer experience, speeding claims, and enabling recent digital revenue models. You will work closely with Product, Technology, Claims, Distribution, and External Partners to deliver a seamless, secure, and connected insurance experience. Key Responsibilities 1 Strategy & Roadmap Define the mobility and digital ecosystem roadmap across lines of business (health, motor, life, etc.). Identify opportunities for new mobile journeys, super-app capabilities, and partner integrations. Convert business goals into clear product requirements and feature backlogs. 2 Product & Experience Delivery Own end-to-end mobile journeys: onboarding, e-KYC, policy issuance, renewals, claims, payments, support. Work with UX/UI to design simple, intuitive app experiences. Lead pilots, A/B experiments, and adoption strategies. 3 Ecosystem & Partner Integrations Build partnerships with: hospitals, garages, diagnostics, telematics payment gateways & wallets wellness & wearable platforms verification & e-signature service providers Oversee API integrations and data exchange frameworks. 4 Technology Collaboration Work with Engineering to deliver scalable mobile platforms. Ensure performance, security, and interoperability with legacy core systems. Prioritize backlog, write user stories, and participate in sprint planning. 5 Data, Insights & Compliance Use analytics to drive personalization, churn reduction, and digital adoption. Track KPIs: app installs, engagement, claims TAT, conversion, NPS. Ensure compliance with regulatory, privacy, consent, and cybersecurity standards. Required Skills & Experience 6-10 years of experience in digital product / mobility / platform ecosystem roles (prefe .