Retail Operations Manager

Job Requirements Scope of the role - Responsible for driving store performance, operational excellence, and sales growth across the retail network through process standardization, digital enablement, and data-driven decision-making 2. Job Profile & Key Deliverables Retail Operations & Transformation Drive retail excellence initiatives to improve store productivity and operational efficiency Monitor store performance through audits, SOP adherence, and defined KPIs Standardize processes to ensure consistent execution across all stores Sales & Revenue Growth Drive revenue contribution through CRM, loyalty programs, and alternate sales channels Lead in-store and retail marketing initiatives to improve conversion and sales performance Build and scale alternate sales channels such as Shoppers Stop, Try@home, Pop-ups Digital & CRM Drive adoption and effective usage of CRM and retail technology platforms Identify system gaps and collaborate with tech teams to implement enhancements Leverage data and dashboards for performance tracking and decision-making Drive digital platforms like Salesforce, Wooqer, Salesbuddy & drive new tech interventions for the team Planning & Commercials Lead sales forecasting, budgeting, and annual business planning Plan and execute promotions, seasonal campaigns, and in-store activations Track performance against targets and drive corrective actions People & Capability Development Drive frontline productivity through incentive programs and performance management Work Experience The candidate should have prior experience in Retail operations Minimum work experience of 5 years+ Proficiency in analytical skills, and should be comfortable with Excel & Powerpoint Should have the right attitude and be able to navigate and build seamless working relationships with other teams as this role needs collaboration with other teams. Should be able to think on his / her own and drive initiatives and tasks with minimum or no supervision. Should be a great self-starter .