Director - Warehouse Operations - Contract Logistics

Operational Leadership Lead end-to-end operations across multiple contract logistics and temperature-controlled warehouse facilities.Develop and execute operational strategies aligned with organizational goals.Ensure efficient inbound, storage, inventory management, value-added services, and outbound operations.Drive warehouse productivity, service levels, and operational efficiency.Standardize operational processes across all facilities. Cold Chain Management Ensure uninterrupted temperature integrity throughout storage and handling processes.Monitor compliance with cold chain standards and customer-specific requirements.Oversee refrigeration systems, temperature monitoring, contingency planning, and preventive maintenance.Minimize product losses through effective cold chain controls. Customer Management Build and maintain strong relationships with key customers.Ensure achievement of contractual service level agreements (SLAs) and KPIs.Support business development teams during customer onboarding and solution design.Lead governance meetings and operational reviews with strategic customers. Financial Management Own warehouse P&L for assigned operations.Develop annual operating budgets and monitor financial performance.Drive cost optimization initiatives while maintaining service quality.Improve productivity through automation, process optimization, and workforce planning. Safety, Quality & Compliance Ensure compliance with food safety, pharmaceutical, and regulatory requirements as applicable.Maintain compliance with GDP, GMP, HACCP, ISO standards, FSSAI, and customer quality standards where required.Drive a strong safety culture with zero-harm objectives.Lead internal and external audits. Inventory & Warehouse Excellence Ensure high inventory accuracy through robust inventory control processes.Reduce inventory discrepancies, damages, and shrinkage.Drive Lean, Six Sigma, and continuous improvement initiatives.Implement best practices in warehouse layout, slotting, and space optimization. Technology & Digital Transformation Lead implementation and optimization of Warehouse Management Systems (WMS), ERP integration, barcode/RFID technologies, and automation solutions.Utilize operational dashboards and analytics for performance management.Drive digital transformation initiatives across warehouse operations. People Leadership Lead, mentor, and develop regional warehouse managers and functional leaders.Build a high-performance culture focused on accountability and continuous improvement.Develop succession plans and leadership pipelines.Drive employee engagement and capability development. Stakeholder Management Collaborate with transportation, procurement, engineering, quality, finance, HR, and commercial teams.Support strategic projects including network expansion and warehouse start-ups.Lead customer implementations and operational transitions. .