IT Infrastructure Delivery Manager (Mumbai)

Were Hiring: Service Delivery Manager Cloud Platform Experience: 57 years | Location: Andheri, Mumbai | Type: Full-time About the Role Were looking for a hands-on Service Delivery Manager who can lead cloud infrastructure delivery across AWS and Azure, manage customer expectations, ensure SLA/KPI compliance, and keep operations running smoothly. If you enjoy solving problems, driving service excellence, and working with smart cloud teams, this could be a excellent fit. What Youll Do Cloud Skills Were Looking For - Own end-to-end delivery of cloud and infrastructure managed services. - Ensure SLA, KPI, incident, problem, change, and release management excellence. - Act as the key customer contact for service reviews, escalations, and improvements. - Lead and mentor cloud/infrastructure engineers. - Drive automation, standardization, RCA, and continuous service improvement. Good working knowledge of AWS and Azure services such as EC2, VPC, IAM, S3, RDS, EKS/ECS, CloudWatch, Azure VMs, VNet, Storage, Backup, Monitor, Load Balancer, App Services, Azure SQL, Entra ID, and AKS. Youll Be a Great Fit If You Have - 57 years of experience in IT infrastructure, cloud operations, or managed services. - At least 2 years in a Service Delivery, Technical Lead, or Team Lead role. - Strong ITIL process understanding. - Experience managing AWS and/or Azure production environments. - Excellent communication, customer management, and stakeholder handling skills. Bonus Points - AWS Certified Solutions Architect Associate - Microsoft Certified: Azure Administrator Associate (AZ-104) Interested Lets sit for a coffee with Technical panel discussion and talk cloud, customers, SLAs, and what makes great delivery service click. If this sounds like you, please share your resume on Regards, HR .