Remote Remote Customer Support Inbound Phone Calls Insurance Tool

Note: The job is a remote job and is open to candidates in USA. ModSquad has partnered with a technology company that develops and maintains software platforms designed to streamline the insurance process for agencies and their clients. In this role, youll provide inbound phone support to customers, ensuring a smooth and consistent customer experience.ResponsibilitiesProvide inbound phone support to customers during times when insurance agents are unavailable to take callsEnsure a smooth and consistent customer experienceSkillsPrevious data entry experienceExperience providing high-volume phone supportTyping speed of 45+ WPMStrong multitasking and time-management skillsA dedicated laptop or desktop computer running Windows 11 (Macs and Chromebooks are not supported for this opportunity)Willingness to install ModSquad security software on both your computer and mobile deviceWillingness to install AWS tools on your computerAccess to a smartphone capable of taking photos and installing appsStable broadband internet connection of 50 Mbps or higher8 GB RAM or greaterDual monitors highly recommendedCompany OverviewModSquad is a digital engagement company that offers moderation, customer support, community management and social media services. It was founded in 2007, and is headquartered in Sacramento, California, USA, with a workforce of 10001+ employees. Its website is http://modsquad.com/. Apply To this Job .