Customer Support Executive (CSE)

Job description: Customer Support Executive Location: Raipur Chhattisgarh Company: Elses Digital System Pvt. Ltd. (Authorized Service Partner of OPPO) Job Type: Full-Time Qualification: 12th Pass / Graduate Experience: 02 Years About the Role Elses Digital System Pvt. Ltd., an Authorized Service Partner of OPPO, is hiring a Customer Support Executive to deliver excellent customer service and ensure a smooth post-service experience. The role involves assisting customers with service-related queries, providing repair updates, coordinating with service teams, and maintaining customer satisfaction. Freshers with strong communication skills are welcome to apply. Key Responsibilities Assist customers with service-related queries and provide accurate information.Share updates on repair status, service progress, and device readiness.Coordinate with service centers and internal teams to ensure timely resolution of customer requests.Handle customer concerns professionally and escalate issues when required.Maintain customer records, service details, and daily activity reports.Collect customer feedback to improve service quality.Ensure a positive customer experience through effective communication.Perform outbound customer follow-ups whenever required.Required Skills Good communication skills in Hindi and basic English.Strong customer service and interpersonal skills.Basic knowledge of MS Excel and computer applications.Good coordination, problem-solving, and organizational skills.Ability to work in a fast-paced environment.Eligibility 12th Pass / Graduate.2 years of experience in Customer Support, Customer Service, BPO, Voice Process, Client Support, or Customer Care.Benefits: Food providedHealth insuranceProvident FundWork Location: In person Compensation: 15,000.00 - 20,000.00 per month Benefits: Food providedHealth insurancePaid sick timeProvident FundWork Location: In person .