Customer Support Executive (UK/USA Process) (Patna)

Eonexus Support Private Limited is expanding its international customer-support team in Patna. We are hiring experienced Customer Support Executives for a UK/USA campaign. This is not a general domestic calling position. The role requires professional communication, active listening, accurate information gathering and the ability to handle sensitive financial conversations with empathy and confidence. We are looking for candidates who have already worked in an international voice process and understand the standards expected when communicating with UK or US customers. Key Responsibilities - Handling inbound and outbound calls with UK/USA customers. - Speaking professionally with customers about their financial circumstances. - Understanding customer requirements through effective questioning. - Explaining the companys services clearly and accurately. - Building trust with customers during sensitive conversations. - Recording complete and accurate customer information in the CRM. - Following approved scripts, compliance requirements and data-protection procedures. - Managing objections calmly and professionally. - Achieving individual and team performance targets. - Maintaining call quality, attendance and workplace discipline. Requirements: - Previous experience in an international BPO voice process. - Strong spoken English and transparent pronunciation. - Ability to understand UK or US accents. - Experience handling customers over the telephone. - Good listening, questioning and objection-handling skills. - Confidence when discussing sensitive or financial matters. - Basic knowledge of CRM systems and computer applications. - Ability to enter customer information accurately while speaking on calls. - Comfortable working according to UK/USA campaign timings. - Able to work from our Patna office. Compensation: 15,000.00 - 25,000.00 per month Benefits: - Cell phone reimbursement - Commuter assistance - Flexible schedule - Food provided - Health insurance - Paid sick time - Paid time off Experience: - International voice process: 1 year (Required) Language: - Fluent English (British Accent) (Required) Work Location: In person .