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Job Title- Assistant Manager Customer Service Function- Customer Services Reports To -Manager Customer Service Location -Delhi Travel Require - 25% . 50% . 75% . About DHL Blue Dart Express India: Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns Indias only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004. Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leaders network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder. We are proud to be consistently ranked among Indias Top 100 Great Places to Work, combining it with DHL Groups Top Employer certification. Being an Employer of Choice is not just a goal; its a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet Blue Darter with honour. If you are looking to join a purpose-led, people-first, company that shapes Indias supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition. Position Overview The Team Lead Key Accounts is responsible for managing and supporting national and regional key accounts within the region by ensuring consistent service delivery, proactive customer engagement, and identification of revenue growth opportunities. The role focuses on hands-on account management, coordination with internal teams, and guiding Account Relationship Leads to drive customer retention, satisfaction, and profitability in line with Blue Darts service standards. Job Purpose To strengthen relationships with national and regional key accounts by ensuring reliable service delivery, proactive engagement, and revenue growth through effective day-to-day account management and team coordination. Key Roles & Responsibilities: Key Account Management & Service Delivery Deliver high-quality service to national and regional key accounts through effective coordination with Account Relationship Leads and internal stakeholders.Support retention and growth of assigned key accounts where the region acts as the lead sponsor.Ensure timely and accurate resolution of customer queries related to shipments, tracking, and transit timelines.Coordinate special pick-ups and priority deliveries with operations teams for key accounts.Monitor proactive shipment tracking and adherence to SLAs related to response time, service quality, and customer commitments. Revenue Growth & Account Development Support mining of existing accounts to identify incremental revenue opportunities.Drive cross-selling and value-added service initiatives for national and regional key accounts.Track account performance and support actions to improve revenue contribution and account health. Relationship Management & Customer Engagement Maintain strong working relationships with clients through regular interactions, reviews, and service updates.Identify service gaps impacting Net Service Levels (NSLs) and escalate for corrective action.Ensure professional, consistent, and responsive handling of all customer interactions. Complaint & Claim Management Manage and support resolution of service escalations, late deliveries, claims, and customer complaints.Coordinate claims handling for key accounts in line with company policies and defined timelines. Team Leadership & Capability Building Provide day-to-day guidance, direction, and support to Account Relationship Leads.Monitor team performance to identify high performers and training or development needs.Coach and mentor team members to enhance service quality and account management capability.Support manpower planning and ensure adequate coverage for assigned key accounts.Facilitate participation in customer service and key account training .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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