🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Senior Service Desk Associate -Voice/Blended(International) Role Overview The Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internalinstructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. Excellent Comms And Excellent Tech Flexibility to work shifts if required" 24*7 Shift One side Cab Only 30% hike +Night Shift allowances + Variables Grade 4 Max Salary 4.7 Lpa Fixed and Variables-Experience 1 Year Grade 5 Max Salary 5.5 LPA Fixes and variables-Experience 2 Years Grade 6 Max Salary 6.5 LPA Fixed and Variables- Experience-3 Years Work from Office 10 hours Shifts Noida 144 Immediate Joiner Riya Puri 7042475336 riya.puri@nlbtech.in .