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Customer Support Associate Location: Experience: 13 years Type: Full-time, 8:00 am - 10:00 pm (9-hour rotational shift) Be the voice of WaterScience by delivering timely, accurate, and customer-focused support across every stage of the customer journey. Great products deserve great support. This role ensures our customers have a smooth experience, from choosing the right solution to receiving help after their purchase. By resolving queries efficiently and working closely with other teams, you'll play an important role in building customer confidence and strengthening the WaterScience brand. Customer Support Answer pre-sales questions and help customers choose the right product. Resolve post-sales queries related to orders, installations, troubleshooting, and product usage. Multi-channel Support Handle inbound and outbound customer interactions through phone calls, emails, and chat. Deliver a professional, friendly, and consistent support experience. CRM & Documentation Record customer interactions and update the CRM accurately. Share customer feedback that helps improve the overall customer experience. 13 years of experience in customer support, customer service, or a similar role. Strong spoken and written communication skills in English and Hindi.Confidence handling customer conversations over calls, email, and chat.Experience using CRM or customer support software. Experience supporting a D2C or e-commerce brand. Experience in the home appliances, consumer products, or water solutions industry. The opportunity to work with one of India's growing home water solutions brands. Exposure to customer experience across sales, logistics, and technical operations. WaterScience started in 2014 with a simple idea: the water you bathe, wash, and cook with deserves as much attention as the water you drink. A decade on, our range of shower and tap filters, water softeners, and hard-water solutions is trusted by over 2 million people every day. Our vision: to set new standards in non-drinking water filtration while fostering healthier lives and a more sustainable planet. .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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