Operations Manager- Aml Kyc (Avadi)

Position: Operations Manager AML/KYC International Process Location: Chennai Shift: Rotational Shifts (24/7 Operations) Employment Type: Full-Time Job Summary We are seeking an experienced Operations Manager to lead and manage AML/KYC operations for international banking and financial services clients. The ideal candidate will be responsible for driving operational excellence, ensuring regulatory compliance, managing stakeholder relationships, and leading high-performing teams within a rapid-paced environment. Key Responsibilities Operations Management - Manage end-to-end AML/KYC operations, including Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Periodic Reviews, Remediation, and Screening processes. - Ensure compliance with global AML regulations, KYC requirements, and internal policies. - Monitor productivity, quality, SLA adherence, and operational performance metrics. - Drive continuous process improvement initiatives to enhance efficiency and customer experience. - Identify operational risks and implement corrective and preventive actions. Team Leadership - Lead, mentor, and develop Team Leaders and Analysts. - Conduct regular performance reviews, coaching sessions, and succession planning activities. - Foster a culture of accountability, collaboration, and continuous learning. - Manage workforce planning, resource allocation, and capacity management. Compliance & Risk Management - Ensure adherence to AML, KYC, Sanctions Screening, and Anti-Financial Crime regulations. - Support internal and external audits and regulatory reviews. - Escalate high-risk cases and compliance concerns appropriately. - Maintain strong controls to mitigate operational and regulatory risks. Stakeholder Management - Serve as the primary point of contact for clients and senior management. - Present operational performance, MIS reports, and business insights to stakeholders. - Collaborate with compliance, quality, training, and technology teams to achieve busine .