Team Member - Claims

4) Key Result Areas: Key Result Areas Supporting Actions Claims Management Visit client site, as required, to understand claim incident and detailEnsure that team members involved in specific claim settlement process also visit the client site and gain thorough understanding of the incidentEnsure that team members handling claim settlements have thoroughly understood the different financial and technical aspects of the claimEnsure that client policies relevant to the claim, are well read and understood to present a strong business case for the clientUnderstand the technical and financial aspects of the claim and ensure that the client is informed of all aspects / possibilities of the claim settlementConduct periodic review meetings with the team to track critical TATs and discuss monthly targets of claim settlementEnsure that all surveyor queries are responded to and intimated to the clientLiaise with different stakeholders Client, insurance companies, surveyor, as and when required, to ensure an effective closure of claims within defined TATsStakeholder Relationship Management Maintain effective relations with all stakeholders involved in the claim settlement process Client, insurance companies, surveyor, internal teams like salesCoordinate with sales to build strong client relationsEnsure that all client queries or surveyor queries are being responded to within defined TATsMIS & Reporting Monitor and report important performance metrics like IRDA data, balance scorecard for claims management, claims settled within 120 daysCater to other AdHoc data requests pertaining to claims management, from the senior management .