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Roles and Responsibilities Handling Major Corporates Group (Single/Multiple) - Handling queries of HR/Employee through mails & calls and resolve them - Solving Customer /HR/Brokers queries related to claims and other issues - Guiding customers to apply for claims and with policy T & C - Register claims in system - Grievance resolution by taking follow with operation team - Tracking up the claims file and updating to the corporate client till the claim get settled. - Following up for the cheque dispatch and details and NEFT details with backend - Maintaining day to day activities on the worksheet Desired candidate Profile: Preferably TPA /Hospital /Servicing .