Claim Officer (Kota)

Key Responsibilities - Register and process Motor OD claims in the claims management system. - Verify policy coverage, claim eligibility, and claim documents. - Scrutinize survey reports, repair estimates, invoices, and supporting documents. - Coordinate with surveyors, garages, customers, and internal teams for claim resolution. - Process cashless and reimbursement claims within defined TAT. - Ensure compliance with IRDAI guidelines and company claim procedures. - Monitor pending claims and follow up for missing documents or reports. - Detect discrepancies, suspicious claims, and potential fraud indicators. - Update claim status and maintain accurate records in the claims system. - Ensure quality and accuracy of claim approvals and settlements. - Handle customer and dealer queries related to claim processing. - Prepare MIS reports and support claim audits. Required Qualifications - Graduate from B.Tech (Automobile/Mechanical preferred) - 1-5 years of experience in Motor OD Claims (Back Office preferred). - Knowledge of motor insurance policies and claim procedures. - Valuable understanding of repair estimates, survey reports, and claim documentation. Key Skills - Motor OD Claims Processing - Policy Interpretation - Claims Investigation - Documentation & Verification - Analytical Skills - MS Excel and Computer Proficiency - Communication & Coordination - Time Management - Attention to Detail - Customer Service Orientation .