Data Analyst & Administration

WTW is hiring for the role of Data Analyst & administration (Operational Resilience Tooling & Operational Excellence)! Responsibilities of the Candidate: User access and role management Controlled configuration changes (forms, fields, workflows, templates) via back end coding where required Basic issue triage, user support and coordination with the platform vendor where required Create and maintain platform administration artefacts including admin guide, SOPs, configuration logs and change records. Design and continuously improve AI copilot agent tools to support both Enterprise Operational Resilience business support as well as business implementation and resilience requirements and risk / vulnerability identification Support periodic access reviews and platform housekeeping activities to maintain data integrity and compliance. Develop and maintain standard and ad-hoc management information from CL360 to support: Senior management oversight and Enterprise / entity resilience governance Assurance via the core Enterprise Operational Resilience team as well as second line and internal audit Translate platform data into clear, decision-driving data, highlighting trends, coverage and areas requiring attention / risks or vulnerabilities for remediation. Support the preparation of structured external client / regulatory evidence packs, reducing manual data collation and spreadsheet dependency. Translate platform data into clear, decision-driving data, highlighting trends, coverage and areas requiring attention / risks or vulnerabilities for remediation. Support the preparation of structured external client / regulatory evidence packs, reducing manual data collation and spreadsheet dependency. Requirements: Ability to absorb and understand regulatory and policy requirements and map them into system fields and workflows Hands-on experience supporting an enterprise platform or system including requirements to configuration / change and adoption (lifecycle management) Strong analytical and data handling capability, including advanced Microsoft Excel and experience with low complexity coding such as HTML/CSS and SQL Experience with low and no-code tooling including prompt engineering for CoPilot agents Experience producing structured management information and stakeholder management information. High attention to detail with a strong control and documentation mindset. Methodical, organised and comfortable working with detailed information. Confident working across multiple stakeholder groups and to tight deadlines. Proactive in identifying issues and improvement opportunities. Desirable Familiarity with operational resilience or business continuity concepts (e.g. BIAs, recovery objectives, dependencies, testing requirements etc). Experience working with risk, technology, supplier risk or audit stakeholders. Exposure to reporting tools such as Power BI or similar. Experience operating in a regulated or audit-driven environment. .