Collection Manager - Two Wheeler Loans - Soft Bkt (Harda)

Roles and Responsibilities :- - Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. - Review cases with FOS / TL and work assignment basis the disposition code. - Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. - Receipt book & Repo kits allocation and auditing periodically - Agency billing closure within 60 days of the work completed month. - Ensuring prior approvals in repo cases & helping the agency manage repo related issues. - Handling collection/repo related customer service issues/escalations. - Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties. - BKT resolution with agency and FOs level need to be tracked & reviewed. - Flow rates to next BKT needs to be restricted on the location you are handling. - Remove the non-performing FOs and recruitment the fresh team and train as and when required. - CRM queries needs to be closed as per the TAT assigned. - RCU audit queries must be reverted before TAT and implementation of committed action at field level. - Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. - HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. - HHT not working need to be informed to IT team for need of support. Candidate Profile Required - Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV - Experience in managing collection agencies - Excellent data management skills - Individual Performer .