ITOM Administrator (Hyderabad)

Function IT Our Company Were Hitachi Vantara, the data foundation trusted by the worlds innovators. Our resilient, high-performance data infrastructure means that customers from banks to theme parks can focus on achieving the incredible with data. If youve seen the Las Vegas Sphere, youve seen just one example of how we empower businesses to automate, optimize, innovate and wow their customers. Right now, were laying the foundation for our next wave of growth. Were looking for people who love being part of a diverse, global team and who get excited about making a real-world impact with data. Job description The Role - Operate and enhance ServiceNow Event Management for a high-performing ITOC function. - Improve alert quality through correlation, dedup, noise reduction, and AI-assisted triage. Key Responsibilities Event Management Operations (ITOC) - Monitor event and alert queues; perform triage and escalation. - Ensure operational runbooks for: - alert acknowledgement - assignment - resolution feedback loops Event Management Engineering & Optimization - Configure and maintain: - event rules, alert aggregation, correlation policies - routing logic, alert enrichment, CI/service association - Integrate monitoring tools: - build/maintain connectors and ingestion patterns - ensure correct mapping to CI/services Noise Reduction & Service Impact - Continuously tune event ingestion: - deduplication, suppression windows, threshold controls - Improve actionability: - attach CI context, owners, service impact, runbook links AI / Agentic Expectations - Use AI-assisted ops patterns to: - identify alert storms and clusters - suggest correlation improvements - auto-enrich alerts with context (CI/service ownership, recent changes) - Support agentic automations: - automated remediation workflows (with approvals/guardrails) - self-healing triggers for common repeated events What you'll Bring - 5-7 Years of Robust ServiceNow Event Management knowledge (aler .