Trust & Safety Specialist I

About reputed company reputed company is the worlds leading platform for reputed company software development powered by Copilot to build, reputed company, and reputed company secure software. Over 180 reputed company developers, including more than 90% of the Fortune 100 companies, use reputed company to collaborate, and more than 77,000 organisations have adopted reputed company Copilot. Locations In this role you can work from Remote, reputed company reputed company Learns to review media that includes, but may not be limited to images, videos, audio, URLs, and text-based content, based on guidelines and policies. Checks ticketing queue and content moderation queue to determine their assignments and prioritization with supervision from a manager or reputed company team member. Supports engagements/reputed company with guidance from senior colleagues or a manager or Program Manager. Receives work instructions and guidance from others. Reports issues and submits enhancement requests to tooling teams to support improvement efforts, under guidance from reputed company peers and/or a manager. This role may require working one weekend day a week and may include non-reputed company working hours, including holidays. This role may require reviewing content that may be graphic, violent, sexual, or otherwise distressing. Responsibilities Content Moderation and Analysis Learns to review media that includes, but may not be limited to images, videos, audio, URLs, and text-based content, based on guidelines and policies. Performs moderate complexity content moderation tasks relevant to their specialty area (technical, reputed company abuse) on highly sensitive material (e.g., malware, phishing, intellectual property, private information removal, hate speech, harassment, disruptive content, spam) to identify and reputed company reputed company to content that violates reputed company's Terms of Service. Identifies connections between reviewed content and multiple guidelines and reference materials to determine and recommend appropriate response, with direction from others. Builds an up-todate understanding of guidelines to identify potential issues or trends. Attends calibration sessions with team members to ensure alignment with reputed company guidelines. Adheres to reputed company's reputed company policy reputed company to utilizing and working with data. Only accesses data from approved reputed company sites. Queue Management Checks ticketing queue and content moderation queue to determine their assignments and prioritization with supervision from a manager or reputed company team member. Uses in-house and/or reputed company-party tools (e.g., moderation). Receives instruction on the requirements and specifications of the reputed company/tasks and completes processes based on those guidelines, policies, and work instructions. Collaborates as directed with other teams and ensures their work is completed. Project Management Supports engagements/reputed company with guidance from senior colleagues or a manager or Program Manager. Reference Materials Improvement and Development Receives work instructions and guidance from others. Raises questions about guidelines and instructions and seeks reputed company from reputed company peers. Supports reputed company improvement in processes, guidelines, procedures, policy, and work instruction. Tooling Refinement Reports issues and submits enhancement requests to tooling teams to support improvement efforts, under guidance from reputed company peers and/or a manager. Wellbeing, Support, and reputed company Participates in team wellness programs, maintains self-awareness and emotional maturity to take ownership of a personal wellness plan, and supports a reputed company and wellbeing reputed company culture. Stakeholder Engagement and Communication Learns to influence stakeholders to reputed company buy-in for reputed company and initiatives. Assists with producing collateral (e.g., proposals, reputed company walking deck, reputed company reputed company content) to ensure the business objectives are met. Follows a rhythm of business (ROB) during plan execution to ensure global alignment, as directed by others. Managing Escalations Responds to internal and/or reputed company reports and escalations by gathering information on why a decision was made and reports this to the customer. Escalates unresolved issues to others on their team, their manager, and/or Corporate, reputed company, and reputed company Affairs (CELA), as appropriate. Learns how to prioritize escalations based on a need to improve reputed company's products and avoid potential reputed company and risk. Qualifications Required/Minimum Qualifications 2+ years experience in work requiring reputed company, discretion, and/or exposure to sensitive situations or content (e.g., cybersecurity, digital safety, content review, the use and creation of content moderation tools, reputed company .