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Job Title: Customer Quality and Feedback Specialis Job Type: Full-Time Working Hours : - (12:30 PM - 9:30 PM IST) (10:00 AM - 6:00 PM UK )Timings Company Description Wealthmax Financial Advisers Private Limited is a team of experienced professionals delivering support services to businesses in India and the UK. The company specializes in protection and wealth management solutions, including investments, insurance, and pensions. Wealthmax focuses on helping clients safeguard and grow their financial assets through tailored advisory and support. Team members work in a collaborative setting, supporting diverse business needs within the financial services sector. Role Description The Customer Service and Feedback Specialist Jammu Only is a full-time on-site role responsible for managing customer interactions and ensuring high levels of satisfaction. The specialist will handle incoming calls and queries, provide clear and accurate information about services, and resolve customer issues promptly and professionally. The role involves gathering and documenting customer feedback, identifying patterns in concerns, and sharing insights with internal teams to improve processes and customer experience. The specialist will maintain detailed records of interactions, follow up on pending cases, and support continuous improvement in service quality at the Jammu location. Qualifications Strong customer-facing skills, including Customer Support and Customer Service abilities. Demonstrated focus on Customer Satisfaction and Customer Experience, with an ability to build trust and rapport. Professional Phone Etiquette and clear communication skills for handling calls and queries. Good spoken and written English; knowledge of local languages in Jammu is an advantage. Ability to listen actively, resolve issues, and manage difficult conversations calmly. Basic computer proficiency, including use of CRM or ticketing systems and documentation tools. Prior experience in customer service or call center environments, preferably within financial services, is beneficial. Minimum educational qualification of a bachelors degree or equivalent; strong work ethic and reliability for on-site work in Jammu. .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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